Pro Shop Supervisor

Banner House; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Banner House in Dallas is seeking an experienced Pro Shop Supervisor to oversee pro shop operations, inventory management, and member services at a dynamic private club.

You will lead a team, manage Shopify and POS systems, coordinate racquet services, and ensure exceptional guest experiences while upholding the club's hospitality standards. As a visible leader, you will train staff, schedule shifts, and partner with programs to drive member satisfaction and retail performance.

Qualifications

• Previous experience in retail management; supervisory experience strongly preferred.
• Proficiency with Shopify and point-of-sale systems.

Responsibilities

• Oversee daily pro shop operations including opening/closing procedures.
• Lead, train, schedule, and supervise pro shop staff with a focus on high-quality service.
• Provide coaching and ongoing development for team members.
• Maintain inventory accuracy and ensure organized racquet services workflows.
• Assist members with purchases, rentals, and inquiries.

Skills

Retail management

Leadership

Customer service

Team supervision

Tools

Shopify

POS systems

Job description

For more than 50 years, T Bar M has been one of the nation's most respected racquet sports clubs, earning a reputation for championship tennis, exceptional programming, and a vibrant community of athletes, families, and members. Today, that legacy is evolving into something even greater.

Banner House at T Bar M is a reimagined private social and athletic club where sport, wellness, hospitality, and culture come together across a 20-acre campus in the heart of Dallas. Designed to inspire connection and elevate everyday experiences, Banner House offers world-class tennis, pickleball, and padel alongside chef-driven dining, resort-style pools, wellness and recovery experiences, fitness programming, and thoughtfully curated social events.

More than a club, Banner House is a destination where members come to compete, celebrate, recharge, and build lasting relationships. Every experience—from a morning workout and tennis match to an evening dinner or family event is guided by a commitment to genuine hospitality, exceptional service, and creating moments that bring people together. As Banner House continues its transformation, we're building a team of passionate individuals who share our vision of redefining the modern private club experience.

About The Role

Banner House is seeking an experienced and highly organized Pro Shop Supervisor to oversee pro shop operations, staff management, retail performance, and member/guest service. This leadership role ensures accurate inventory control, efficient use of Shopify, smooth administrative support, and a welcoming environment for all players and guests. A passion for tennis and strong communication skills is essential.

What You'll Do

• Oversee daily operations of the pro shop, including opening and closing procedures.
• Lead, train, schedule, and supervise pro shop staff to maintain consistent, high-quality service.
• Provide coaching, performance feedback, and ongoing support for team development.
• Foster a positive, organized, and professional work environment.

Retail Operations, Inventory & Racquet Services

• Maintain accurate, up-to-date inventory for all merchandise and supplies, both in-store and online.
• Manage Shopify product listings, process online orders, and review sales data for trends.
• Monitor stock levels and coordinate timely replenishment to meet member and guest needs.
• Oversee racquet services, including receiving racquets for stringing, tracking stringing logs, ensuring timely turnaround, and maintaining an organized drop-off/pick-up system.
• Create and maintain attractive and strategic merchandise displays.
• Assist members and guests with purchases, returns, product recommendations, rentals, and general inquiries.

Administrative & Operational Support

• Process member charges and maintain accurate billing and account information.
• Support planning and administrative tasks related to the annual tennis calendar, programs, and special events.
• Handle email communication, document preparation, and general administrative duties.
• Maintain organized records, operational checklists, and pro shop documentation.

Member & Guest Services

• Provide professional, welcoming, and timely assistance to all members and visitors.
• Address and resolve concerns effectively while maintaining club service standards.
• Promote upcoming club programs, social events, and new pro shop offerings.
• Contribute to a positive, community-focused atmosphere within the tennis program.

Qualifications

• Previous experience in retail management; supervisory experience strongly preferred.
• Strong knowledge of tennis equipment, rules, and league formats familiarity is a plus).
• Proficiency with Shopify and point-of-sale systems.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage inventory and racquet service workflows with accuracy.
• Ability to lift up to 25 pounds.
• Enthusiasm for tennis and dedication to exceptional customer service.