Tennis Director

ProTennisJobs.com; Austin (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

Tennis Director Club in Austin, Texas seeks a seasoned Director of Tennis to lead three centers across the city. This executive role drives operational excellence, financial growth, and strategic partnerships, reporting to ownership and joining a small executive team.

You will manage 50+ staff, design scalable processes, and eliminate operational friction to elevate performance and guest experience. This is a high-responsibility, high-impact leadership position.

Qualifications

• 5–10 years of progressive management experience leading large teams across multiple sites.
• Experience with P&Ls, contracts, and operating budgets.
• Ability to design and implement SOPs and scale systems.
• Strong written and verbal communication with executive stakeholders.
• Customer focus balanced with brand and business goals.

Responsibilities

• Lead hiring, onboarding, training, performance evaluations, and offboarding for 3 locations.
• Build high-performing culture with accountability and professional development.
• Design, implement, and enforce SOPs across locations.
• Manage budgets, revenue drivers, labor costs, and profitability across programs, bookings, and retail.
• Manage local municipality contracts and long-term partnerships.
• Maintain facility standards and guest satisfaction across all centers.
• Proactive risk management and autonomous decision-making to resolve issues.
• Identify systemic challenges and execute solutions for ownership.

Skills

Leadership

Communication

Financial acumen

Operational excellence

Customer focus

Job description

Tennis Director Club in Austin, Texas is looking for a Tennis Director. Position Overview: We are seeking a seasoned, business-minded Director of Tennis to join our senior management team to take operational and strategic ownership of 3 tennis centers across Austin. This is an executive leadership position for an experienced business operator. As Director, you will serve on a small executive team as the engine of our facilities—driving operational efficiency, managing city contract relationships, leading a team of 50+, and taking complete accountability for operational success and financial growth. Your primary mission is to provide high-level management and execution, eliminate operational friction, elevate team performance, and act as a true partner to ownership and the senior executive team to remove daily management overhead from the owner.

Key Responsibilities

1. Strategic Leadership & Team Management
   • Full Employee Lifecycle: Lead hiring, onboarding, training, performance evaluations, and offboarding for all staff across 3 locations.
   • Team Elevation & Culture: Build and sustain a high-performing, positive team culture grounded in accountability, clear feedback, and professional development.
   • Standard Operating Procedures (SOPs): Design, implement, and enforce structured SOPs across all locations to ensure order, consistency, and operational excellence.
2. Business Execution & Financial Ownership
   • P&L & Financial Health: Manage location budgets, monitor revenue drivers, control labor costs, and optimize profitability across all programs, court bookings, and retail operations.
   • City & Partner Relations: Manage local municipality/city contracts, ensuring compliance, seamless communication, and long-term partnership health.
   • Brand Integrity: Maintain high facility standards, guest satisfaction, and brand reputation across every customer touchpoint.
3. Operational Oversight & Problem Solving
   • Proactive Risk Management: Stay ahead of operational hurdles, facility needs, and staffing shortages before they impact the business or customer experience.
   • Autonomous Decision-Making: Exercise exceptional judgment to resolve complex client issues, operational conflicts, and team dynamics independently.
   • Executive Support: Identify systemic challenges, formulate actionable solutions, and execute them end-to-end to streamline operations for ownership.

Position Requirements

• Leadership Experience: Minimum 5–10 years of progressive management experience leading large teams (20+ staff members required; 30+ across multiple sites strongly preferred).
• Communication Skills: Executive-level written and verbal communication skills across all mediums (staff meetings, customer responses, municipal reporting, ownership briefings).
• Financial & Business Acumen: Demonstrated experience managing facility P&Ls, city/municipal contracts, and operational budgets.
• Operational Mastery: Proven track record of building and training staff on SOPs, scaling systems, and maintaining multi-site consistency.
• Customer & Community Focus: Ability to balance customer satisfaction with core business goals, staff morale, and brand values.