Tennis Director

RippnerTennis LLC; Austin (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

RippnerTennis LLC in Austin seeks a seasoned Director of Tennis to assume executive ownership of three centers. You will lead operations, financial performance, and city contract relationships while directing a 50+ person team and delivering measurable growth across all programs.

You will design and implement SOPs, drive staff development, optimize booking and retail revenue, and protect brand integrity. As a member of the senior leadership team, you will partner with ownership to remove daily

Qualifications

• Proven leadership of large multi-site teams.
• Executive-level communication with staff, partners, and ownership.
• Experience managing facility P&Ls, contracts, and budgets.
• Track record building and training SOPs across multiple locations.
• Customer-centric approach balancing satisfaction with business goals.

Responsibilities

• Lead hiring, onboarding, training, evaluations, and offboarding for all staff across 3 locations.
• Design, implement, and enforce SOPs to ensure consistency and operational excellence.
• Manage location budgets, revenue drivers, labor costs, and profitability across all programs.
• Manage city/municipal contracts and partnerships, ensuring compliance and strong relations.
• Maintain high facility standards and guest satisfaction across all centers.

Skills

Leadership

Executive communication

P&L management

Operational SOPs

Customer focus

Job description

We are seeking a seasoned, business-minded Director of Tennis to join our senior management team to take operational and strategic ownership of 3 tennis centers across Austin.

This is an executive leadership position for an experienced business operator. As Director, you will serve on a small executive team as the engine of our facilities—driving operational efficiency, managing city contract relationships, leading a team of 50+, and taking complete accountability for operational success and financial growth.

Your primary mission is to provide high-level management and execution, eliminate operational friction, elevate team performance, and act as a true partner to ownership and the senior executive team to remove daily management overhead from the owner.

Key Responsibilities

1. Strategic Leadership & Team Management

• Full Employee Lifecycle: Lead hiring, onboarding, training, performance evaluations, and offboarding for all staff across 3 locations.

• Team Elevation & Culture: Build and sustain a high-performing, positive team culture grounded in accountability, clear feedback, and professional development.

• Standard Operating Procedures (SOPs): Design, implement, and enforce structured SOPs across all locations to ensure order, consistency, and operational excellence.

2. Business Execution & Financial Ownership

• P&L & Financial Health: Manage location budgets, monitor revenue drivers, control labor costs, and optimize profitability across all programs, court bookings, and retail operations.

• City & Partner Relations: Manage local municipality/city contracts, ensuring compliance, seamless communication, and long-term partnership health.

• Brand Integrity: Maintain high facility standards, guest satisfaction, and brand reputation across every customer touchpoint.

3. Operational Oversight & Problem Solving

• Proactive Risk Management: Stay ahead of operational hurdles, facility needs, and staffing shortages before they impact the business or customer experience.

• Autonomous Decision-Making: Exercise exceptional judgment to resolve complex client issues, operational conflicts, and team dynamics independently.

• Executive Support: Identify systemic challenges, formulate actionable solutions, and execute them end-to-end to streamline operations for ownership.

Position Requirements

• Leadership Experience: Minimum 5–10 years of progressive management experience leading large teams (20+ staff members required; 30+ across multiple sites strongly preferred).

• Communication Skills: Executive-level written and verbal communication skills across all mediums (staff meetings, customer responses, municipal reporting, ownership briefings).

• Financial & Business Acumen: Demonstrated experience managing facility P&Ls, city/municipal contracts, and operational budgets.

• Operational Mastery: Proven track record of building and training staff on SOPs, scaling systems, and maintaining multi-site consistency.

• Customer & Community Focus: Ability to balance customer satisfaction with core business goals, staff morale, and brand values.

What We Offer

• Competitive executive base salary commensurate with experience ($80,000 – $120,000+ DOE).

• Executive autonomy to shape culture, team structure, and facility programming across Austin.