Tennis Desk Associate

Staenberg-Loup Jewish Community Center; Denver (CO); On-site; USD 2,066,000 - 2,480,000; Part time

Benefits offered by this job

401(k) Plan

Paid Time Off

Discounts and perks

Job summary

The Staenberg-Loup JCC in Denver is seeking a friendly Tennis Desk Associate to serve as the hub for the tennis center and our members. This part-time role focuses on delivering exceptional customer service and creating a welcoming environment for guests and members.

Responsibilities include guiding tours, onboarding new members, greeting guests, answering calls, handling retail purchases, promoting memberships, and performing desk transactions using a computer.

Qualifications

• Experience in customer service is required.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle inquiries under pressure.
• First-Aid certification preferred.

Responsibilities

• Greet members and guests enthusiastically and assist with inquiries.
• Give tours and onboard new members to programs and facilities.
• Execute opening/closing procedures for the tennis desk.
• Answer telephone calls and assist members with purchases of goods/services.
• Promote memberships and use a computer to process transactions.
• Maintain a clean, stocked, and welcoming desk area.
• Support supervisors with additional tasks as needed.

Skills

Customer service

Strong communication

Multitasking

Interpersonal skills

First-Aid Certification

Tools

Computer

Job description

The Staenberg-Loup JCC is looking for qualified Tennis Desk Associates who can help create a fun and safe environment. We are looking for candidates who are knowledgeable and responsible to join our team and the greater JCC community. At the JCC, we have a culture and environment of everyone welcome.The Tennis Desk Associate is friendly and serves as the central hub for the JCC and its tennis center. They contribute to member satisfaction by helping to support members and guests, and respond to inquiries, complaints, and suggestions. This person has the responsibility of being responsive to members and acting as a resource for members needs of goods and services while in the JCC facility. Overall, the Tennis Desk Associate acts as the JCCs first line of communication with members and creates a friendly and welcoming environment.This is for a part-time position weekdays and weekends.Schedule: Monday - Thursday from 5:00 PM -10:00 pm and Sunday from 6:45AM-12pm.ResponsibilitiesAssist guests and new members in tours, membership onboarding, etc.Execute opening/closing proceduresGreet members & guests enthusiasticallyAnswer Telephone callsAssist members with purchases of retail goods and servicesPromote membershipsOperate a computerBe knowledgeable about all programs and activities offeredAbility to reason, problem-solve, and perform tasks under pressureAssist in keeping a clean and fully stocked workplaceAny other tasks deemed necessary by supervisorsBasic QualificationsMinimum of 16 years old by Memorial Day under the department of labor guidelinesMinimum one year of experience in customer serviceAbility to stand for several hours for the duration of shiftAbility to lift 25 lbs.Preferred QualificationsFirst-Aid CertificationStrong Communication SkillsBasic Accounting SkillsAdvanced ability to multitaskGood interpersonal skillsBenefits OverviewThis part-time position is not benefits-eligible. There are additional voluntary benefit plans available. The JCC has a 401(K) Plan available for elective deferral contributions for employees over 21 years of age, with no waiting period. Paid Time Off is a day-one benefit, accrued based on years of service and in compliance with the Colorado Healthy Families & Workplaces Act. There are discounts and perks available for our part-time staff as well.Physical Demands and Working Environment:The physical demands and work environment described here are representative of those that must be met and encountered by an employee to perform the essential functions of this job successfully. The position requires the candidate to remain in a sitting position for prolonged hours in an office environment. While performing duties, the candidate is occasionally required to stand, walk use hands to handle or feel objects, tools, or controls; reach with hands and arms, talk and hear. Candidate must occasionally lift and or/move up to twenty-five (25) pounds