Tennis Center Membership & Outreach Lead

Penn State University; University Park (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Penn State University is seeking a Membership and Outreach Manager for the Tennis Center on the University Park campus. The role oversees daily operations, membership services, court scheduling, and staff development to foster a welcoming environment for the Penn State community.

The position emphasizes maintaining high service standards, coordinating events, and ensuring compliance with campus policies. It requires leadership, strong communication, and the ability to work a variable schedule

Qualifications

• Customer service and interpersonal skills are essential.
• Strong leadership and ability to guide student staff.
• Good critical thinking and problem-solving abilities.
• Clear communication, both written and verbal.
• Ability to multitask in a fast-paced environment.
• Experience training staff and providing professional development.

Responsibilities

• Oversee daily operations, enforce policies, and manage staff/patron concerns.
• Handle membership and court scheduling, administrative duties, and inquiries.
• Troubleshoot membership renewals and court times.
• Coordinate Campus Recreation outreach events and digital facility outreach.
• Train staff and support their ongoing development.
• Maintain schedules for student employees and evaluate performance.
• Prepare annual staff appreciation event and onboarding processes.
• Complete additional duties as assigned by supervisor.

Skills

Customer service

Leadership

Critical thinking

Communication skills

Multitasking

Staff training

Tools

Reserve My Court

Connect2 Tasks

Job description

Penn State University is seeking a Membership and Outreach Manager for the Tennis Center on the University Park campus. The role oversees daily operations, membership services, court scheduling, and staff development to foster a welcoming environment for the Penn State community.

The position emphasizes maintaining high service standards, coordinating events, and ensuring compliance with campus policies. It requires leadership, strong communication, and the ability to work a variable schedule