Tennis Center Front Desk & Member Experience

Ustapnw; Vancouver (WA); On-site; USD 2,066,000 - 3,444,000; Part time

Job summary

USTA PNW in Vancouver, WA seeks a Front Desk Staff member to manage member services, registrations, and daily front-desk operations in a part-time role. This position reports to the Facility Operations Coordinator/Manager and requires friendly, professional interactions with members, guests, and staff.

You will handle check-in/out, answer phones, process payments, and assist with facility information while maintaining a welcoming environment and accurate record-keeping.

Qualifications

• Dependability, communication skills, and an excellent work ethic.
• Ability to accept guidance and supervision.
• Must have a friendly, outgoing personality and enjoy social interaction.
• Current CPR and First Aid certifications preferred.
• Must have the ability to pass a background check.
• Ability to learn and use registration software and other related computer functions.
• Preferred experience regarding cash and credit transactions.
• Customer service interaction experience with members, guests, and employees in person and on the phone.
• Demonstrated ability to effectively build relationships with staff and customers.
• Ability to work independently and collaboratively to accomplish responsibilities, goals and projects.
• Provide excellent customer service to both internal and external customers, partners, vendors.
• Excellent written and oral communication skills.
• CPR and AED certified preferred.

Responsibilities

• Monitor traffic flow into and out of the facility.
• Handle court reservations, cash and charge transactions.
• Answer phones and transfer calls to the appropriate department, taking accurate messages and disseminating necessary facility related information.
• Provide excellent customer service to members, non-members and guests at all times.
• Ensure registration and check in and check out procedures are followed as members, non-members and guests arrive and depart.
• Accountable for balancing register at shifts end.
• Adhere and manage all COVID-19 safety protocols and standards/practices set forth by facility.
• Stock display areas as needed.
• Conduct scheduled walk-throughs of key areas up to/and including restrooms, locker rooms and parking lot ensure cleanliness and safety.
• Clean up and report safety concerns as needed.
• Complete opening and closing procedures as required.
• Perform other reasonable related duties as assigned by immediate supervisor and other management as required.
• Relay information (complaints, problems, accident reports, etc.) to supervisor.
• Other duties as assigned.

Skills

Customer service

Communication

Cash handling

Teamwork

CPR/First Aid

Background check

Tools

Registration software

Job description

USTA PNW in Vancouver, WA seeks a Front Desk Staff member to manage member services, registrations, and daily front-desk operations in a part-time role. This position reports to the Facility Operations Coordinator/Manager and requires friendly, professional interactions with members, guests, and staff.

You will handle check-in/out, answer phones, process payments, and assist with facility information while maintaining a welcoming environment and accurate record-keeping.