Tennis Center Assistant

City of Goldsboro; Florida; On-site; USD 24,000 - 30,000; Part time

Job summary

The City of Goldsboro's Tennis Center is seeking a part-time, customer-focused team member to assist in daily operations. You will greet guests, take reservations, handle payments, and help with classes and events.

The role requires a high school diploma, at least one year of customer service and cash handling experience, and CPR/First Aid within 6 months. Tennis knowledge is a plus; weekend availability is required.

Qualifications

• High school diploma or equivalent.
• At least 1 year of full-time customer service and cash handling experience.
• Tennis knowledge preferred.
• Knowledge of city recreation policies and effective customer service practices.
• Strong communication, teamwork, and reporting skills.

Responsibilities

• Greet customers, answer phones, make court reservations, and enforce facility rules.
• Respond to inquiries and complaints from citizens.
• Check out equipment for tennis center use.
• Register participants for lessons/classes; collect fees.
• Perform program and membership registrations; collect fees.
• Sell merchandise in the pro shop.
• Collect payments, balance cash drawer, and prepare daily cash reports.
• Open and close the Tennis Center; perform preparation duties and routine maintenance.
• Participate in special events and programs (evenings and weekends).
• Perform first aid as necessary.
• Other duties as assigned.

Skills

Customer service

Cash handling

Communication

Interpersonal skills

Math

Policy interpretation

Education

High school diploma or equivalent

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Assists in the general operations at the Tennis Center by providing direct customer service to patrons.

ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties that are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

• Greets customers, answers phones, makes court reservations, and enforces facility rules.
• Responds courteously to inquiries and/or complaints from citizens.
• Checks out equipment for use at the tennis center.
• Registers participants for lessons/classes; collects fees.
• Performs program and membership registration; collects fees.
• Sells merchandise in pro shop.
• Collects payments, balances cash drawer, and prepares daily cash balance reports.
• Completes report forms to include incident, and accident reports.
• Opens and closes the Tennis Center; performs preparation duties and routine maintenance.
• Participates and assists with special events and programs (evenings and weekends).
• Performs first aid as necessary.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

Education, training and Experience Guidelines

High school diploma or equivalent. One (1) year of full-time customer service and cash handling experience. OR Any equivalent combination of experience, education and/or training that provides the required knowledge, skills, and abilities.

Tennis knowledge preferred.

Knowledge of:

• City recreation policies, procedures, rules and regulations.
• Effective customer services practices.

Skill in:

• Communicating effectively, both orally and in writing.
• Working well with adults and children.
• Establishing and maintaining effective working relationships.
• Reading manuals, office memos, and warning labels.
• Taking messages and writing reports.
• Performing basic math calculations to collect fees and to make change.
• Interpreting policies and procedures.

LICENSES AND CERTIFICATION REQUIREMENTS

Certified in CPR /First Aid/AED within 6 months of employment.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Standing, sitting, walking, lifting, carrying, pushing, pulling, reaching, handling, fine dexterity, kneeling, crouching, crawling, bending, twisting, climbing, balancing, vision, hearing, talking, use of foot controls.

Other Requirements

Weekend work is required.

Hiring Range: $17.49 - $21.91, hourly.

Regular-Part time

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!