Tenant Success & Onboarding Specialist

Suncoast Property Management, LLC; Jacksonville (FL); On-site; USD 34,000 - 46,000; Full time

Job summary

Suncoast Property Management, LLC is seeking a Tenant Onboarding Coordinator to support the application and move-in process in our Jacksonville office. You will communicate with applicants, track correspondence, collect information, process deposits, and help schedule move-ins.

The ideal candidate has a high-school diploma, 2+ years in customer service, strong communication, and proficiency with Microsoft Office; Spanish is a plus.

Qualifications

• High-school diploma or equivalent.
• 2+ years of prior successful experience in a customer service role.

Responsibilities

• Communicate with applicants throughout the application approval process to provide a smooth informative experience.
• Track and log communications with applicants per company policy and procedure.
• Collect all necessary information to secure deposits and move ins.
• Process Security Deposits and Schedule Move in files and provide all information needed prior to move in.
• Determine if additional documentation is needed and explain what is needed to the applicants.
• Confirm application approvals.
• Explain application denials to applicant.
• Other duties as assigned.

Skills

Customer service experience

Verbal and written communication

Professional demeanor

Interpersonal skills

Microsoft Office proficiency

Attendance and punctuality

Ability to work under pressure

Education

High school diploma or equivalent

Tools

Propertyware

ShowMojo

HubSpot

Job description

Suncoast Property Management, LLC is seeking a Tenant Onboarding Coordinator to support the application and move-in process in our Jacksonville office. You will communicate with applicants, track correspondence, collect information, process deposits, and help schedule move-ins.

The ideal candidate has a high-school diploma, 2+ years in customer service, strong communication, and proficiency with Microsoft Office; Spanish is a plus.