Tenant Success Coordinator for Life Science Campuses

Alexandria Real Estate Equities, Inc.; San Carlos (CA); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

100% company-paid premiums (health, d 

Generous 401(k) profit sharing plan

Significant paid time off and holiday

Paid parental leave

Generous rewards and recognitions

Annual Company paid time off for Volun

Wellness and fitness incentives

Mentoring and career development

Life insurance, disability plans, andE

Job summary

Alexandria Real Estate Equities, Inc. is seeking a Tenant Coordinator in California to support day-to-day property operations and deliver an exceptional tenant experience on premier life science campuses.

The role collaborates with property management, leasing, development, accounting, legal, and construction teams to coordinate plans, budgets, and site activities while maintaining high service standards.

Qualifications

• Bachelor's degree required.
• Previous internship or experience in property management, real estate, hospitality, facilities management, or customer service is a plus.
• Strong interest in building a career in commercial real estate, property management, or related fields.
• Experience with billing systems, budgeting, or facility management software is preferred but not required.
• Excellent verbal and written communication skills with a customer-first mindset.
• Self-motivated, organized, and able to work both independently and collaboratively.
• Strong attention to detail with excellent time management and organizational skills.
• Proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
• Ability to prioritize multiple projects and adapt in a fast-paced environment.

Responsibilities

• Serve as a primary point of contact for tenants, providing exceptional customer service and supporting day-to-day property operations.
• Assist with all aspects of property management, helping ensure buildings operate efficiently and provide an outstanding tenant experience.
• Support property improvement projects and building renovations while coordinating activities to minimize disruption to tenant operations.
• Process invoice coding and assist with accounts receivable collections.
• Assist in the preparation and management of annual operating budgets.
• Organize, facilitate, and track recurring tenant meetings, following up on action items and ensuring timely resolution of outstanding requests.
• Coordinate on-site construction activities, including tenant access requests, communication regarding noisy work, scheduling updates, and project notifications.
• Participate in site operations meetings with engineering, maintenance, janitorial, and security teams to support efficient building operations.
• Coordinate with janitorial, security, and engineering vendors to help maintain high service standards.
• Assist in planning and coordinating tenant appreciation events and community engagement activities.
• Prepare and distribute communications to tenants, vendors, and construction partners.
• Participate in the competitive bid process for vendor selection.
• Prepare service contracts and purchase orders.
• Conduct regular inspections of tenant spaces and common areas to identify maintenance needs, safety concerns, and opportunities for improvement.
• Maintain tenant and vendor certificates of insurance, ensuring compliance with coverage requirements, expiration dates, and additional insured provisions.
• Support special projects and other assignments that contribute to the success of the property management team.

Skills

Customer service

Communication

Relationship building

Problem solving

Organization

Time management

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Alexandria Real Estate Equities, Inc. is seeking a Tenant Coordinator in California to support day-to-day property operations and deliver an exceptional tenant experience on premier life science campuses.

The role collaborates with property management, leasing, development, accounting, legal, and construction teams to coordinate plans, budgets, and site activities while maintaining high service standards.