Tenant Services Coordinator (CRE)

Cushman & Wakefield; New York (NY); On-site; USD 48,000 - 56,000; Full time

Job summary

Cushman & Wakefield is seeking a Tenant Services Coordinator (CRE) to support the Property Management Team with administrative duties and timely responses to tenant needs. The role includes coordinating meetings, assisting in lease administration, preparing invoices, bids, and service contracts, and maintaining files and reports.

The candidate should have a high school diploma (Bachelor's preferred) and customer service experience, with strong Microsoft Office skills.

Qualifications

• High school diploma or GED equivalent; Bachelor degree preferred.
• Customer service experience preferred.
• Proficiency in Microsoft Office Suite and ability to interface with decision makers professionally.

Responsibilities

• Provide full administrative support, including phone support, typing reports, filing and distribution of correspondence.
• Schedule and coordinate meetings/special events.
• Assist in lease administration activities, including tenant contacts and insurance information; generate reports.
• Prepare and coordinate bid proposals, service contracts and approved invoices; assist in bidding process and ensure compliance with Cushman & Wakefield policies.

Skills

Communication proficiency

Customer focus

Organization skills

Interpersonal skills

Initiative

Multi-tasking

Education

High school diploma/GED

Bachelor degree preferred

Tools

Microsoft Office Suite

Job description

Tenant Services Coordinator (CRE)

Performs the administrative functions of the Property Management Team assuring a high level of professionalism in property issues, including timely response to and resolution of any tenant requests or concerns.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Provide full administrative support, including phone support, typing reports, filing and distribution of correspondence
• Schedule and coordinate meetings/special events, as requested
• Assist in lease administration activities, including tenant contacts and insurance information; generate reports
• Prepare and coordinate bid proposals, service contracts and approved invoices. Assist in bidding process and assist Property Manager(s) in their efforts to ensure compliance with C&W’s policies and procedures
• Prepare and code invoices for Property Manager’s approval
• Ensure office is stocked with office supplies and other required items to maintain the office
• Ensure prompt and accurate completion of contract and certificates of insurance information in contract administration software
• Track and file contracts and insurance certificates; maintain follow-up system for expirations
• Monitor and maintain the property maintenance work order system and prepare monthly reports for Property Manager on status of tenant work orders
• Maintain the property purchase order system
• Maintain lease and contract files, as well as other files located within the property management office
• Promote and foster positive relationships with tenants and clients and track service calls as required
• Assist with monthly and quarterly management reports as well as annual budget preparation
• Process management and maintenance staff hours, tenant bill back invoices through accounting, expense reports, monthly meter readings of properties, and check requests for review and approval

KEY COMPETENCIES

• 1. Communication Proficiency (oral and written)
• 2. Customer Focus (internal and external)
• 3. Organization Skills
• 4. Interpersonal Skills
• 5. Initiative
• 6. Multi-tasking

IMPORTANT EDUCATION

High school diploma/GED equivalent; Bachelor Degree preferred

IMPORTANT EXPERIENCE

Customer service experience preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Proficiency in Microsoft Office Suite
• Ability to give and take direction and to interface with decision makers in a professional manner and maintain confidential information

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 85% of the time; regularly operate office machinery.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location. Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $34.74 - $40.865384 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”

About Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries. In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other. Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award-winning culture. For additional information, visit www.cushmanwakefield.com