Tenant Services Coordinator (CRE)

cw; New York (NY); On-site; USD 48,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Flexible spending accounts

Health savings accounts

Retirement savings plans

Life insurance

Disability insurance

Paid time off

Job summary

Cushman & Wakefield is seeking a Tenant Services Coordinator (CRE) to support the Property Management Team. The role handles administrative tasks, tenant inquiries, contract administration, and reporting to ensure smooth property operations.

The candidate should have a high school diploma (Bachelor’s preferred) and customer service experience. Proficiency with Microsoft Office and confidentiality are essential, with a professional office environment stated.

Qualifications

• High school diploma or GED; Bachelor’s degree preferred.
• Customer service experience is favorable.
• Proficiency with Microsoft Office Suite and basic software.
• Ability to interface with decision makers and maintain confidentiality.

Responsibilities

• Provide full administrative support (phone, typing reports, filing, distribution).
• Schedule and coordinate meetings and events as requested.
• Assist in lease administration; generate reports and maintain tenant contacts.
• Prepare and code invoices; assist in bidding and contract processes.
• Monitor work orders and insurance certificates; maintain follow-up systems.
• Prepare monthly management reports and assist in budget preparation.
• Process staff hours and tenant bill backs; review expense reports and meter readings.

Skills

Communication Proficiency

Customer Focus

Organization Skills

Interpersonal Skills

Initiative

Multi-tasking

Education

High school diploma/GED equivalent

Bachelor Degree preferred

Tools

Microsoft Office Suite

Job description

Job Title

Tenant Services Coordinator (CRE)

Job Description Summary

Performs the administrative functions of the Property Management Team assuring a high level of professionalism in property issues, including timely response to and resolution of any tenant requests or concerns.

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

May be responsible for one or more of the following:

• Provide full administrative support, including phone support, typing reports, filing and distribution of correspondence
• Schedule and coordinate meetings/special events, as requested
• Assist in lease administration activities, including tenant contacts and insurance information; generate reports
• Prepare and coordinate bid proposals, service contracts and approved invoices. Assist in bidding process and assist Property Manager(s) in their efforts to ensure compliance with C&W’s policies and procedures
• Prepare and code invoices for Property Manager’s approval
• Ensure office is stocked with office supplies and other required items to maintain the office
• Ensure prompt and accurate completion of contract and certificates of insurance information in contract administration software
• Track and file contracts and insurance certificates; maintain follow-up system for expirations
• Monitor and maintain the property maintenance work order system and prepare monthly reports for Property Manager on status of tenant work orders
• Maintain the property purchase order system
• Maintain lease and contract files, as well as other files located within the property management office
• Promote and foster positive relationships with tenants and clients and track service calls as required
• Assist with monthly and quarterly management reports as well as annual budget preparation
• Process management and maintenance staff hours, tenant bill back invoices through accounting, expense reports, monthly meter readings of properties, and check requests for review and approval

KEY COMPETENCIES

1. Communication Proficiency (oral and written)
2. Customer Focus (internal and external)
3. Organization Skills
4. Interpersonal Skills
5. Initiative
6. Multi-tasking

IMPORTANT EDUCATION

• High school diploma/GED equivalent; Bachelor Degree preferred

IMPORTANT EXPERIENCE

• Customer service experience preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Proficiency in Microsoft Office Suite
• Ability to give and take direction and to interface with decision makers in a professional manner and maintain confidential information

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 85% of the time; regularly operate office machinery.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.

Equal Employment Opportunity Statement

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Aff…

Benefits

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

Compensation

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The compensation for the position is: $34.74 - $40.865384Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

ADA Accommodation

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”