Resident Relations Manger

T&H Realty Services, Inc; Indianapolis (IN); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO & holidays

Simple IRA

Life & disability insurance

Annual bonus

Housing discount

Job summary

T&H Realty Services, Inc. is seeking a resident relations professional in Indianapolis to manage the shared inbox, handle escalations, enforce leases, and deliver fast, clear resolutions that maintain trust and keep operations moving.

You'll liaise with maintenance, accounting, and legal teams, using Trainual, Rentvine and other tools to document details, support evictions if needed, and provide exceptional resident service in a hybrid full-time role.

Qualifications

• Strong customer service and admin capabilities.
• Clear, confident phone and email communication.
• Able to learn multiple software platforms.
• Comfortable with basic accounting/ledgers.
• High accountability and reliability.

Responsibilities

• Own shared inbox and phones, meet response times.
• Enforce leases and explain balances.
• Coordinate with maintenance and accounting; prepare eviction docs.
• Manage keys/lockboxes.
• Maintain clean, searchable documentation.
• Represent the company in court proceedings as needed.

Skills

Customer service

Administrative skills

Effective communication

Account ledger familiarity

Multitasking

Education

HS diploma/GED

Tools

Trainual

Rentvine

Aptly (CRM)

Tenant Turner

RingCentral

Google Workspace

Job description

Job Description

You're a resident-first problem solver who keeps communication flowing and details in order. You'll lead inboxes and escalations, enforce leases with fairness, and deliver fast, clear resolutions that build trust and keep operations moving.

TL;DR

You're a resident-first problem solver who keeps communication flowing and details in order. You'll lead inboxes and escalations, enforce leases with fairness, and deliver fast, clear resolutions that build trust and keep operations moving.

What You'll Do

• Own shared inbox & phones, hit response-time standards, and close the loop clearly.
• Enforce leases (notices/fees), read ledgers, post payments accurately, and explain balances.
• Coordinate with maintenance/accounting, prepare documentation for eviction filings, and represent T&H in court proceedings as needed.
• Manage keys/lockboxes.
• Keep clean, searchable documentation so any teammate can pick up the thread.
• Use our tools: Trainual, Rentvine, Aptly (CRM), Tenant Turner, RingCentral, Google Workspace.

What You Bring

• Strong customer service + admin skills; confident, clear communicator by phone and email.
• Skilled at turning frustrated residents into satisfied ones through patience, empathy, and clear communication.
• Comfortable learning and working across multiple software platforms.
• Comfortable with policies, basic accounting/ledgers, and juggling shifting priorities.
• A high level of accountability - someone who owns their work, follows through, and can be counted on to get things right.
• Ability to adapt easily as priorities and processes change.
• 1-2 years of experience in property management, customer service, or a related field preferred.
• HS diploma/GED required.
• Valid driver's license required (occasional travel for evictions).

Who You'll Work With

You'll be part of a supportive team led by the Director of Resident Relations, working closely with other Resident Relations Managers, Resident Coordinators, and colleagues across departments.

Our Culture

T&H Realty Services is built on five core values: Client Focused, Great Communicators, Integrity Driven, Always Educating and Advising, and Team Oriented. We're looking for someone who shares that mindset and brings a high level of accountability to their work.

Perks & Benefits

• Health, dental, and vision insurance
• PTO & holidays
• Simple IRA retirement plan
• Life & disability insurance
• Annual bonus plan
• Housing discount (some stipulations apply)

Job Type & Schedule

Full-time, hybrid, Monday-Friday, 8:30 AM - 5:00 PM

Location

T&H Realty Services, Inc.
760 E. 52nd Street
Indianapolis, IN 46205

T&H Realty Services, Inc. is an Equal Opportunity Employer. For more information, please visit www.threaltyinc.com.