Tenant Services Administrator

Shorenstein Realty Services; San Francisco (CA); On-site; USD 55,000 - 65,000; Full time

Job summary

Shorenstein Realty Services in San Francisco is seeking a Building Services Coordinator to manage on-site communications with tenants, vendors and building staff, and to handle daily office operations.

You will prepare service requests, process vendor invoices, maintain certificates, and support the General Manager and Property Manager with project coordination.

A high level of professionalism and customer service is essential.

Qualifications

• Strong communication skills, professionalism and customer service attitude required.
• Minimum one year of customer service/administrative experience.
• Basic knowledge of office procedures and customer service principles.

Responsibilities

• Coordinate on-site communication with tenants, vendors and building staff.
• Handle administrative tasks related to daily property operations.
• Provide administrative and project support to the General Manager and Property Manager.
• Prepare Tenant Service Requests and input into the TSR system.
• Receive, track, process purchase orders, service agreements and vendor invoices.
• Maintain certificates of insurance and manage building access requests.

Skills

Strong communication

Attention to detail

Organization

Customer service

Education

High School Diploma or GED

Job description

This position is responsible for communication and coordination with tenants, vendors and building staff on site on a wide range of building issues; administrative functions relating to the daily operation of the property; and administrative and project support to the General Manager and Property Manager.

• Anticipate and respond to customer needs demonstrating professionalism, courtesy, and sensitivity in all contacts.
• Prepare Tenant Service Requests (TSR’s) and input into thetenant service request system.
• Receive, track, prepare and process purchase orders, service agreements, and vendor invoices.
• Maintain current, accurate and complete tenant and vendor certificates of insurance through BCS tracking system.
• Monitor and administer requests for building access, including after-hours access and issue new and lost building access cards.
• Perform basic office services functions to ensure the Building Management Office runs smoothly.

Essential Skills and Qualifications

• Strong communication skills, attention to detail, organization, and customer service attitude a must.
• Minimum one year of customer service/administrative experience.
• Working knowledge of general office procedures and customer services principles.
• Administrative experience in a professional business environment preferred.
• Proactive and self-directed.
• High School Diploma or general education degree (GED).

Salary Range

• $55,000 - $65,000 (Salary range is consistent with what the business reasonably expects to pay a new hire. Actual pay is subject to a number of factors, including geography, experience, education, etc., and is subject to change).