Tenant Relations & Maintenance Coordinator

First-Industrial; Miami (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

First Industrial Realty Trust seeks a Customer Service Coordinator to manage tenant relations for industrial properties in the Miami area. The role involves handling maintenance requests, coordinating with property managers and vendors, and maintaining compliance documents while delivering high tenant satisfaction.

The position emphasizes strong communication, organization, and administrative abilities, with regular site visits and collaboration across teams.

Qualifications

• Associate’s degree in business or related field.
• “3–4 years of related experience in tenant relations or property management.”
• Strong interpersonal and telephone communication skills.
• Excellent written communication and data entry abilities using standard software.

Responsibilities

• Maintain strong tenant relationships to maximize satisfaction and long-term engagement.
• Coordinate and respond to tenant maintenance requests with timely, empathetic resolution.
• Prepare and manage schedules for tenant visits and property management activities.
• Manage certifications (insurance, HVAC contracts) and maintain compliant records.
• Oversee accounts payable and invoice coding related to property maintenance.
• Assist with vendor contracts, notices to proceed, and vendor file maintenance.
• Support administration tasks and after-hours coordination as needed.

Skills

Relationship management

Interpersonal skills

Communication skills

Scheduling meetings

Office software

Education

Associate’s degree in business

Tools

JDE

Work order tracking system

Microsoft Office

Job description

First Industrial Realty Trust seeks a Customer Service Coordinator to manage tenant relations for industrial properties in the Miami area. The role involves handling maintenance requests, coordinating with property managers and vendors, and maintaining compliance documents while delivering high tenant satisfaction.

The position emphasizes strong communication, organization, and administrative abilities, with regular site visits and collaboration across teams.