Tenant Experience & Service Coordinator

Northwestern Medicine; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Northwestern Medicine is seeking a Tenant Services Coordinator to serve as the primary contact for Property Operations customer service and to coordinate tenant requests across departments.

Responsibilities include prioritizing service needs, directing staff, resolving complex tenant issues, and maintaining vendor relationships while adhering to budgets and contracts. Strong communication, budgeting awareness, and teamwork are essential.

Qualifications

• Bachelor’s Degree or 4 years of experience in a business office or other professional environment.
• Strong leadership, organization, planning and time management skills.
• Strong personal computer skills (Word, Excel, PowerPoint, Visio).
• Excellent verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Demonstrated problem solving skills.

Responsibilities

• Provide a single point of contact for Property Operations customer service.
• Face-to-face tenant contact may be required.
• Assess tenant and service needs and prioritize requests.
• Direct and monitor service requests to assigned staff.
• Resolve complex situations involving tenants and visitors with manager guidance when needed.

Skills

Leadership

Organization

Planning

Time management

Verbal communication

Written communication

Customer service

Problem solving

Interpersonal skills

Education

Bachelor’s Degree

Tools

Word

Excel

PowerPoint

Visio

Job description

Northwestern Medicine is seeking a Tenant Services Coordinator to serve as the primary contact for Property Operations customer service and to coordinate tenant requests across departments.

Responsibilities include prioritizing service needs, directing staff, resolving complex tenant issues, and maintaining vendor relationships while adhering to budgets and contracts. Strong communication, budgeting awareness, and teamwork are essential.