Tenant Experience & Property Support Specialist

Jobtailor; Nevada (IA); On-site; USD 32,000 - 46,000; Full time

Job summary

Jobtailor is seeking a customer-focused professional in the United States to handle inbound calls and emails from tenants, vendors, and potential tenants. You will resolve issues, document activity in CRM, and collaborate with internal teams to ensure timely solutions.

The role requires strong communication and time-management skills, proficiency with MS Office and CRM systems, and a background in real estate or property management.

Qualifications

• Minimum of one year of experience within an inbound call center environment
• High School Diploma or GED required
• Experience with customer service software applications preferred
• Bilingual abilities (English/Spanish) are a plus
• Knowledge of real estate, construction, and/or property management industry preferred
• Proficiency in PC skills and MS Office Suite required
• Excellent verbal and written communication, problem-solving, time management, and conflict resolution skills
• Strong relationship management, organizing, and customer service skills
• Background check required

Responsibilities

• Handle inbound calls and/or emails from tenants, vendors, and potential tenants regarding company properties, resident accounts, and resident maintenance repairs
• Determine appropriate solutions, process issues, or route them to the correct person or work group
• Provide accurate and timely assistance and document transactional activity in CRM databases or other systems
• Ensure proper call handling and follow-up as needed
• Collaborate with and communicate with internal departments, vendors, and business partners
• Assist and participate in timely problem-solving within job scope
• Place outbound calls to follow up with customers and property management regarding actionable items or additional information
• Assist with special projects and other administrative duties as assigned
• Attend in-person meetings and trainings as required

Skills

Inbound call center experience

Customer service software

Bilingual English/Spanish

MS Office Suite

CRM database management

Real estate knowledge

Education

High School Diploma or GED

Associate degree (preferred)

Tools

CRM software

Real estate software

Job description

Jobtailor is seeking a customer-focused professional in the United States to handle inbound calls and emails from tenants, vendors, and potential tenants. You will resolve issues, document activity in CRM, and collaborate with internal teams to ensure timely solutions.

The role requires strong communication and time-management skills, proficiency with MS Office and CRM systems, and a background in real estate or property management.