Customer Experience Specialist

Jobtailor; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor in New York, NY is seeking a customer service professional to handle inbound inquiries, complete training, and support customers across calls, email, and chat channels. The role focuses on empathetic, accurate communication and accurate documentation while navigating multiple systems.

The ideal candidate has prior customer service experience, excellent verbal and written communication, strong technology skills, and the ability to manage priorities in a fast-paced environment.

Qualifications

• Prior customer service experience required.
• Strong verbal and written communication skills to convey information clearly.
• Proficiency using technology and navigating multiple systems.
• Ability to analyze information and think critically to make informed decisions.
• Excellent organizational and time-management skills in a high-volume environment.

Responsibilities

• Complete applicable new hire training.
• Handle inbound inquiries via calls, emails, chats and other methods and take appropriate action.
• Assist with quotes, policies, coverages, billing, audits, or application access/support.
• Maintain customer satisfaction by actively listening and applying product and policy knowledge.
• Navigate multiple systems while interacting with customers.
• Adapt communication style to provide a positive, empathetic customer experience.
• Document information accurately following guidelines and procedures.
• Support departmental projects and other developmental opportunities.
• Perform other duties as assigned.

Skills

Customer Service Experience

Verbal Communication Skills

Written Communication Skills

Technology Proficiency

Organizational Skills

Education

High School Diploma

GED

Job description

Jobtailor in New York, NY is seeking a customer service professional to handle inbound inquiries, complete training, and support customers across calls, email, and chat channels. The role focuses on empathetic, accurate communication and accurate documentation while navigating multiple systems.

The ideal candidate has prior customer service experience, excellent verbal and written communication, strong technology skills, and the ability to manage priorities in a fast-paced environment.