Tenant Experience & Front Desk Specialist

Jeff Appel; Los Angeles (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

The Now in Los Angeles, CA is seeking a Customer Service Representative / Receptionist to be the first point of contact for tenants. You will handle calls, emails, and inquiries, assisting leasing and property management teams with daily office tasks.

This role suits someone who enjoys talking with people, stays calm under pressure, and takes pride in solving problems. The position is full-time with a Monday–Friday schedule.

Qualifications

• Previous customer service experience, preferably in property management or real estate.
• Comfort handling a high volume of phone calls daily.
• Excellent communication and interpersonal skills.
• Ability to handle difficult conversations with professionalism and empathy.
• Strong organizational and problem-solving skills.
• Valid driver's license and auto insurance.
• AppFolio experience is a plus, CA housing laws knowledge is welcome.
• Typical schedule: Monday–Friday; some flexibility.

Responsibilities

• Serve as the primary point of contact for tenants via phone and email.
• Resolve tenant concerns promptly and professionally; escalate when needed.
• Keep tenants informed on maintenance and property matters.
• Provide exceptional service with empathy and care.
• Assist with leasing, renewals, move-ins and move-outs.
• Support Leasing Manager with showings and listing management, including scheduling, updating listings, and preparing units for tours.
• Coordinate with maintenance and property management teams to complete service requests on time.
• Log tenant interactions in our property management software.

Skills

Customer service

Phone handling

Communication

Organization

Problem solving

Teamwork

Empathy

Independent work

Scheduling

Tools

AppFolio

Job description

The Now in Los Angeles, CA is seeking a Customer Service Representative / Receptionist to be the first point of contact for tenants. You will handle calls, emails, and inquiries, assisting leasing and property management teams with daily office tasks.

This role suits someone who enjoys talking with people, stays calm under pressure, and takes pride in solving problems. The position is full-time with a Monday–Friday schedule.