Tenant Experience & Events Lead (Hospitality)

Tishman Speyer Properties; New York (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with matching

Life and disability insurance

Job summary

Tishman Speyer is seeking an Assistant Manager to lead hospitality-focused ZO programming across multiple NYC properties. You will collaborate with internal and external partners to deliver memorable experiences for tenants and employees, while driving events, communications, and marketing strategies.

The role requires at least 3 years in hospitality or events, excellent communication, and the ability to manage multiple projects onsite.

Qualifications

• At least 3 years of hospitality and/or events programming experience.
• Exceptional verbal and written communication skills.
• Self-starter, detail-oriented, highly organized, able to manage multiple tasks.
• Comfortable with email marketing software (Mailchimp) and ZO app; basic computer literacy.
• Ability to work independently and with a team; travel within NYC as needed.
• Fluent in English; onsite presence required.

Responsibilities

• Follow ZO strategy and relay it to PMO markets to ensure client and visitor satisfaction.
• Plan and execute tenant events and activations with partners and property management.
• Gather client feedback to improve ZO programming and services.
• Develop tenant communications for pre- and post-signups, including emails and newsletters.
• Oversee marketing collateral and strategy for activations.
• Coordinate with service providers, partners, and vendors for quality service.
• Collaborate with ZO partners on service quality and financial reporting reviews.
• Demonstrate the six guiding Client Experience principles.
• Know properties in market to ensure client satisfaction.
• Report safety hazards to management immediately.
• Assist in event logistics reports and planning with Property Management.
• Review engagement data in Mailchimp and ZO IQ to identify improvements.
• Foster relationships for concierge-type services.
• Create special events with building retailers.
• Maintain relationships with ZO Perks retailers.
• Work with central ZO team to refine product and brainstorm events.
• Direct internal/external marketing resources for on-budget completion.
• Champion creative quality and cost-control for all events.
• Serve as communication point between ZO, Property Management, guards and 3rd-party teams.

Skills

Hospitality & events

Communication skills

Self-starter & organized

Travel to NYC properties

Marketing software (Mailchimp)

ZO app proficiency

Tools

Mailchimp

ZO app

Job description

Tishman Speyer is seeking an Assistant Manager to lead hospitality-focused ZO programming across multiple NYC properties. You will collaborate with internal and external partners to deliver memorable experiences for tenants and employees, while driving events, communications, and marketing strategies.

The role requires at least 3 years in hospitality or events, excellent communication, and the ability to manage multiple projects onsite.