Tenant Experience Coordinator - Commercial Real Estate

Colliers; Milwaukee (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Colliers Wisconsin seeks a Tenant Coordinator to support Property Managers and ensure an exceptional experience for commercial tenants. The role emphasizes organization, attention to detail, and proactive tenant relations and admin duties.

Responsibilities include handling maintenance requests, coordinating invoices and insurance tracking, lease administration support, and coordinating tenant events. The position requires strong communication and a client-focused mindset in a fast-paced

Qualifications

• 2+ years in customer service, clerical, or admin roles; CRE experience a plus.
• Strong MS Office skills, especially Excel, for data analysis and reporting.
• Excellent organization, multi-project management, and customer relation focus.

Responsibilities

• Resolve tenant maintenance requests promptly and handle monthly service billing.
• Build positive relationships with tenants, managers, and contractors.
• Coordinate move-in packages and distribute tenant gifts and holiday gifts.
• Plan and organize annual tenant events.
• Code and process vendor invoices; manage accounts payable.
• Track Insurance Certificates and maintain the tracking system.
• Maintain tenant and vendor databases and lease files.
• Assist in lease administration including rent statements.
• Create and maintain lease and property files (hard copy and electronic).
• Prepare bid proposals and service contracts; perform bid comparisons.
• Support building and tenant improvement projects.
• Assist in invoicing work orders, meter readings, HVAC, etc.
• Greet tenants, vendors, guests; provide hospitality and information.
• Schedule meetings, events, and property inspections.
• Troubleshoot computer/phone issues and coordinate service calls.

Skills

Customer service

Administrative experience

Clerical skills

Excel / data reporting

Organization

Communication

Confidentiality

Professional demeanor

Tools

Yardi

MRI

Kardin

Argus

Angus Anywhere

Facility Dude

MRI Workspeed

SmartSheet

Job description

Colliers Wisconsin seeks a Tenant Coordinator to support Property Managers and ensure an exceptional experience for commercial tenants. The role emphasizes organization, attention to detail, and proactive tenant relations and admin duties.

Responsibilities include handling maintenance requests, coordinating invoices and insurance tracking, lease administration support, and coordinating tenant events. The position requires strong communication and a client-focused mindset in a fast-paced