Tenant Coordinator

Inland Companies, Inc.; Milwaukee (WI); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Colliers | Wisconsin is seeking a Tenant Coordinator to support property managers and enhance tenant experiences. The role emphasizes tenant relations, administrative duties, and coordination across vendors and events.

The position requires strong organization, attention to detail, and a proactive approach to tenant and contractor communication within the Milwaukee area.

Qualifications

• Minimum 2+ years of experience in customer service, clerical, or administrative roles (commercial real estate experience is a plus).
• Proficiency in Microsoft Office suite, particularly Excel for data analysis and reporting.
• Highly organized with the ability to manage multiple projects and deadlines effectively.
• Strong communication skills with a focus on customer service and relationship building.
• Entrepreneurial mindset with a collaborative approach and a commitment to client and team success.
• High integrity, professionalism, and ability to maintain confidentiality.

Responsibilities

• Tenant relations and service: resolve maintenance requests and assist with monthly billing.
• Coordinate move-in packages, tenant gifts, and annual tenant events.
• Administrative support: code invoices, AP, and maintain records.
• Lease administration support: abstracts and rent statements; file maintenance.
• Financial and operational support: bid proposals, service contracts, and project support.
• Communication: greet tenants, schedule meetings, address questions, and coordinate service calls.

Skills

Excel

Office Suite

Data analysis

Communication skills

Organization

Tools

Yardi

MRI

Kardin

Argus

Angus Anywhere

Facility Dude

MRI Workspeed

SmartSheet

Job description

Description

The Tenant Coordinator at Colliers | Wisconsin plays a vital role in supporting Property Managers to ensure an exceptional experience for our commercial tenants. This position requires strong organizational skills, attention to detail, and a proactive approach to tenant relations and administrative duties.

Essential Job Functions

Tenant Relations and Service

• Ensure prompt resolution of tenant maintenance requests and facilitate monthly billing for these services
• Foster positive relationships with tenants, management team, and contractors
• Coordinate tenant move-in packages and manage distribution of tenant gifts and holiday gifts
• Plan and organize annual tenant events

Administrative Support

• Code and process vendor invoices, manage accounts payable, and maintain accurate records
• Track and file vendor and tenant Certificates of Insurance; maintain insurance tracking system
• Maintain tenant contact lists, vendor directories, and other property-related databases
• Assist in lease administration activities including lease abstracting and preparing monthly rent statements
• Create and maintain lease and property files, both hard copy and electronic

Financial and Operational Support

• Prepare and coordinate bid proposals, create service contracts, and conduct bid comparison analysis
• Provide administrative support for building and tenant improvement projects
• Assist in invoice tenant work order billbacks (meter readings, HVAC, etc.)

Communication and Coordination

• Greet and assist tenants, prospective tenants, vendors, contractors, and guests; provide hospitality services
• Answer questions and provide information to stakeholders; ensure effective communication flow
• Schedule and coordinate meetings, special events, and property inspections as needed
• Troubleshoot and address computer and phone system issues; coordinate service calls

Skills and Qualifications

Required

• Minimum 2+ years of experience in customer service, clerical, or administrative roles (commercial real estate experience is a plus)
• Proficiency in Microsoft Office suite, particularly Excel for data analysis and reporting
• Highly organized with the ability to manage multiple projects and deadlines effectively
• Strong communication skills with a focus on customer service and relationship building
• Entrepreneurial mindset with a collaborative approach and a commitment to client and team success
• High integrity, professionalism, and ability to maintain confidentiality
• Polished appearance and excellent interpersonal skills for interaction with high-level professionals

Helpful Skills

• Familiarity with property management and accounting software such as Yardi, MRI, Kardin, or Argus
• Knowledge of property facility management software like Angus Anywhere, Facility Dude, or MRI Workspeed
• Proficiency in database and project management software (e.g., SmartSheet)

Questions?

Contact Alyssa Ellis, Senior People Services Generalist
414-278-6829 | [e-mail]