Assistant Community Manager

Kromer Investments, Inc.; Indiana; On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee discount

Health insurance

Paid time off

Professional development assistance

Tuition reimbursement

Job summary

Kromer Investments, Inc. is seeking an Assistant Community Manager in Indiana to support daily property operations. You will assist with leasing, tenant relations, maintenance coordination, and administrative tasks to ensure a smooth resident experience.

The role requires strong organizational and communication skills, attention to detail, and weekend availability. You will help maintain occupancy, prepare reports, and coordinate with vendors as part of the property management team.

Qualifications

• One year of leasing manager experience is required.
• Strong tenant relations and service orientation.
• Solid communication, organization and problem-solving abilities.
• Attention to detail and ability to work as part of a team.

Responsibilities

• Greet prospective clients, tour properties and handle leasing tasks.
• Answer calls from residents, prospects, vendors, and suppliers.
• Maintain rents, deposits, and application fees reports daily/weekly/monthly.
• Keep resident records and process move-ins/move-outs and notices.
• Update move-out notices and activity reports daily.
• Process security deposit move-out reports.
• Maintain daily records on renewals and terminations.
• Organize leases and paperwork.
• Proofread lease documents and handle move-ins/outs.
• Work on monthly lease renewals.
• Route service requests to maintenance and follow up.
• Assist in day-to-day property management; backup for Property Manager duties.
• Conduct property inspections and coordinate maintenance.
• Monitor local market trends and contribute marketing ideas.

Skills

Leasing experience

Customer relations

Communication skills

Organizational skills

Problem solving

Attention to detail

Team player

Weekend availability

Job description

The Assistant Community Manager will provide support to the Property Manager in the daily operations of property management. This role involves overseeing tenant relations, ensuring the maintenance and upkeep of properties, managing vendor relationships, and assisting with administrative tasks related to property management. The ideal candidate will have strong organizational, communication, and problem-solving skills, and a keen eye for detail.

Main Job Tasks And Responsibilities

• Maintains positive customer relations attitude.
• Greets prospective clients, shows property and performs leasing duties.
• Answers and handles incoming phone calls from prospective new residents, current residents, vendors and suppliers.
• Must be knowledgeable of all phases of leasing and resident retention.
• Directly responsible for maintaining daily, weekly, and monthly reports including accurate reporting of rents and deposits received.
• Maintains accurate resident records. Updates on daily basis all rents, deposits and application fees received from residents. Issue appropriate notices when necessary (for example, late payments, eviction notices, returned check memos).
• Updates required reports concerning move-out notices and other activity, on a daily basis and provides information to the property manager.
• Processes all security deposit move-out reports.
• Responsible for keeping daily records on lease renewals and terminations.
• Organizes and files all applicable reports, leases, and paperwork.
• Proof reads all lease paperwork and processes move-ins and move-outs.
• Works with lease renewals each month.
• Accepts service requests from residents and routes to maintenance for prompt processing. Conducts service follow-up with resident when work is completed.
• Assists the property manager in effectively managing the property.
• Performs any additional duties assigned by Property Manager or Regional Manager. Serves as a backup for all Property Manager duties.
• Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Will also inspect move-outs and vacancies when requested.
• Maintains awareness of local market conditions and trends. Contributes ideas to Property Manager for marketing property and improving resident satisfaction.

Key Competencies

• Must have one year of leasing manager experience
• Maintain high property standards.
• A thorough understanding of the competitive market.
• Strong communication skills.
• High level of professionalism.
• Ability to work well as part of a team.
• High tolerance for ambiguity and change.
• Computer literacy and attention to detail.
• Must have weekend availability

Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement