Temporary Tax Help Site Coordinator — Lead & Impact

Denver, CO; Denver (CO); On-site; USD 26,000 - 27,000; Part time

Job summary

Mile High United Way is hiring a Temporary Assistant Site Coordinator, Tax Help Colorado. This part-time, non-exempt position supports day-to-day operations at free tax preparation sites in Metro Denver and helps ensure accurate tax preparation and a welcoming client experience.

Responsibilities include supervising IRS-certified volunteers, training, and coordinating client flow while meeting IRS requirements. 100% in-person work with varied hours between Tuesday and Saturday.

Qualifications

• High school diploma or equivalent required.
• Previous VITA or tax preparation experience and multilingual skills are preferred.
• Excellent communication and client service skills, including attentive listening, calmness under pressure, and de-escalation.
• Experience leading, coaching, or supporting volunteers or teams in a fast-paced environment.
• Comfort using Windows computers and web-based software applications, including coaching others through basic technical issues while maintaining strict client confidentiality.

Responsibilities

• Complete all required training and IRS certifications.
• Support daily operations at assigned VITA sites, including client flow, volunteer coordination, and efficient service delivery.
• Prepare and quality review tax returns to ensure accuracy and help clients receive all credits and services for which they are eligible.
• Coach and support IRS-certified volunteers with tax law, tax preparation software, case management systems, and basic technical issues.
• Provide exceptional client service and resolve or de-escalate tax preparation, operational, volunteer, and customer service issues.
• Maintain compliance with tax law, confidentiality, security, and VITA Quality Site Requirements; support e-filing and rejected-return follow-up.
• Ensure accurate and timely filing of all returns completed at the VITA site.
• Assume final accountability for site decision-making in regard to scope of service, volunteer safety, and client experience.
• Complete required site reporting, communicate with Tax Help Colorado staff, help sites meet service goals, and always elevate complex issues as appropriate.

Skills

Customer service

Volunteer coordination

Communication

De-escalation

Education

High school diploma

Job description

Mile High United Way is hiring a Temporary Assistant Site Coordinator, Tax Help Colorado. This part-time, non-exempt position supports day-to-day operations at free tax preparation sites in Metro Denver and helps ensure accurate tax preparation and a welcoming client experience.

Responsibilities include supervising IRS-certified volunteers, training, and coordinating client flow while meeting IRS requirements. 100% in-person work with varied hours between Tuesday and Saturday.