Temporary Assistant Site Coordinator, Tax Help Colorado

Denver, CO; Denver (CO); On-site; USD 26,000 - 27,000; Part time

Job summary

Mile High United Way is hiring a Temporary Assistant Site Coordinator, Tax Help Colorado. This part-time, non-exempt position supports day-to-day operations at free tax preparation sites in Metro Denver and helps ensure accurate tax preparation and a welcoming client experience.

Responsibilities include supervising IRS-certified volunteers, training, and coordinating client flow while meeting IRS requirements. 100% in-person work with varied hours between Tuesday and Saturday.

Qualifications

• High school diploma or equivalent required.
• Previous VITA or tax preparation experience and multilingual skills are preferred.
• Excellent communication and client service skills, including attentive listening, calmness under pressure, and de-escalation.
• Experience leading, coaching, or supporting volunteers or teams in a fast-paced environment.
• Comfort using Windows computers and web-based software applications, including coaching others through basic technical issues while maintaining strict client confidentiality.

Responsibilities

• Complete all required training and IRS certifications.
• Support daily operations at assigned VITA sites, including client flow, volunteer coordination, and efficient service delivery.
• Prepare and quality review tax returns to ensure accuracy and help clients receive all credits and services for which they are eligible.
• Coach and support IRS-certified volunteers with tax law, tax preparation software, case management systems, and basic technical issues.
• Provide exceptional client service and resolve or de-escalate tax preparation, operational, volunteer, and customer service issues.
• Maintain compliance with tax law, confidentiality, security, and VITA Quality Site Requirements; support e-filing and rejected-return follow-up.
• Ensure accurate and timely filing of all returns completed at the VITA site.
• Assume final accountability for site decision-making in regard to scope of service, volunteer safety, and client experience.
• Complete required site reporting, communicate with Tax Help Colorado staff, help sites meet service goals, and always elevate complex issues as appropriate.

Skills

Customer service

Volunteer coordination

Communication

De-escalation

Education

High school diploma

Job description

Mile High United Way is excited to announce an opening for a Temporary Assistant Site Coordinator, Tax Help Colorado. We believe in keeping equity at the heart of our work. That starts from within, including intentional application of diversity, equity and inclusion practices that guide how we operate and work within the communities we serve. Ideal candidates have a personal commitment and connection with our mission, vision, and values as seen in our Annual Reports.

Position Title: Temporary Assistant Site Coordinator, Tax Help Colorado
Status: Part-Time, Non-Exempt
Salary: $25.00 - $26.00 per hour
Benefits: Our benefits package includes 100% employer-paid premiums on employee only health, dental, and vision plans; 3-6% employer contributions to 401(k); FSAs, employer-paid life/AD&D/LTD insurance; generous PTO, EIB, and holiday benefits; paid parental leave; paid sabbatical leave; EAP; tuition reimbursement program; professional and growth and development opportunities; discounted pet insurance; inclusive bereavement leave; free underground parking; and free electric vehicle charging station.
COVID-19 Vaccination: Providing your COVID vaccination card is optional.

In accordance with the Colorado Equal Pay for Equal Work Act, the expected hourly pay rate for this position is $25.00 - $26.00 ($26,000.00 - $27,040.00 annualized). In an effort to increase equity and to avoid unfair bias historically associated with salary negotiations, we do not participate in salary negotiations outside of this stated starting salary range.

How You'll Help

For many Colorado families, the tax refund is the single biggest check they will receive in a year. Tax Help Colorado helps low- and middle-income Coloradans file accurate tax returns and receive every deduction and credit they are owed through the Volunteer Income Tax Assistance Program (VITA) in partnership with the Internal Revenue Service (IRS). The Assistant Site Coordinator supports day-to-day operations at free tax preparation sites, helping ensure accurate tax preparation, strong volunteer support, efficient service, and a welcoming client experience. This position works closely with Tax Help Colorado staff and IRS-certified volunteers to maintain safe, effective sites that meet IRS requirements.

Essential Responsibilities

• Complete all required training and IRS certifications.
• Support daily operations at assigned VITA sites, including client flow, volunteer coordination, and efficient service delivery.
• Prepare and quality review tax returns to ensure accuracy and help clients receive all credits and services for which they are eligible.
• Coach and support IRS-certified volunteers with tax law, tax preparation software, case management systems, and basic technical issues.
• Provide exceptional client service and resolve or de-escalate tax preparation, operational, volunteer, and customer service issues.
• Maintain compliance with tax law, confidentiality, security, and VITA Quality Site Requirements; support e-filing and rejected-return follow-up.
• Ensure accurate and timely filing of all returns completed at the VITA site.
• Assume final accountability for site decision-making in regard to scope of service, volunteer safety, and client experience.
• Complete required site reporting, communicate with Tax Help Colorado staff, help sites meet service goals, and always elevate complex issues as appropriate.

What You'll Need: Education, Experience, and Skills

• Excellent communication and client service skills, including attentive listening, calmness under pressure, and de-escalation.
• Experience leading, coaching, or supporting volunteers or teams in a fast-paced environment.
• Demonstrated commitment to serving low-income individuals and families and creating welcoming, trustworthy service environments.
• Strong organizational and problem-solving skills, including time management, attention to detail, flexibility, and adaptability.
• Comfort using Windows computers and web-based software applications, including coaching others through basic technical issues while maintaining strict client confidentiality.

High school diploma or equivalent required. Previous VITA or tax preparation experience and multilingual skills are preferred.

Training and Certification Requirements:

All Assistant Site Coordinators are required to complete tax preparation and site operations training during the onboarding period. Successful completion of all certifications below is a requirement of employment:

• Volunteer Standards of Conduct
• Intake/Interview and Quality Review
• Advanced Tax
• Site Coordinator

Working Environment:

• 100% in-person at tax preparation sites throughout Metro Denver.
• 20 hours per week, hours varying based on business needs between Tuesday and Saturday, 9:00 am to 8:00 pm

Physical Activities:

May be required to lift up to 20 lbs. Ability to provide personal transportation.

This posting is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Mile High United Way is an Equal Opportunity/Affirmative Action Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of age, race, sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, genetic information, or any other status protected by federal, state or local law.

Mile High United Way does not charge applicants for any step in the hiring process, nor do we request any financial information until the time of hire.

We will endeavor to make reasonable accommodations for otherwise qualified applicants who have disabilities which hinder their ability to complete the application process. Please contact us at 303-433-8383 to request accommodation in the application process.

We use e-Verify to verify the identity and employment eligibility of all persons hired to work.