Temporary Student Services Assistant V

Zymtronix Catalytic Systems Inc; City of Ithaca (NY); Sur place; USD 41 000 - 44 000; Plein temps

Avantages offerts par ce poste

Benefits eligible

On-site role

Résumé du poste

Cornell University in Ithaca, NY is seeking a Temporary Student Services Assistant V to support the Office of the University Registrar. The role handles complex records, FERPA requests, and diploma service support in a full-time, six-month temporary position.

The position requires strict confidentiality, strong organizational skills, and experience with records privacy and compliance. Notary duties may be required if licensed, with on-site hours from 8:00 a.m. to 4:30 p.m., Monday to Friday.

Qualifications

• Demonstrated experience in records management, administrative support, compliance support, or higher education operations.
• Strong analytical skills and attention to detail when reviewing records and documentation.
• Experience handling confidential information and sensitive records.
• Excellent written and verbal communication skills.
• Ability to interpret policies, procedures, and documentation standards.
• Experience with service management systems, shared email environments, or high-volume inquiries.
• Proficiency with Microsoft Office applications such as Outlook, Excel, Word, and Teams.
• Ability to manage multiple priorities and meet deadlines independently.
• Strong problem-solving and judgment abilities.

Responsabilités

• Support FERPA inspect-and-review requests by collecting, organizing, reviewing, and preparing student records for disclosure.
• Assist with identifying and applying record redactions as required under FERPA.
• Review and process duplicate identity and duplicate record resolution cases for consolidation.
• Provide backup support for diploma order validation and related service requests.
• Monitor and respond to registrar emails; provide phone support.
• Provide notary services for enrollment documents if licensed as Notary Public.
• Maintain documentation and audit trails.
• Collaborate with registrar offices and campus partners to resolve records issues.
• Maintain strict confidentiality and security of sensitive student information.
• Perform general administrative and operational support duties as needed.

Connaissances

Records management

Compliance awareness

Data privacy

Analytical skills

Oral and written communication

Notary services (if licensed)

Multitasking

Customer service

Organization

Outils

Microsoft Office

Outlook

Excel

Teams

Description du poste

Temporary Student Services Assistant V

The Temporary Student Services Assistant V provides support for specialized academic records functions within the Office of the University Registrar (OUR). This role focuses on student record review, duplicate record resolution, compliance-related records requests, and operational support for diploma services.

The position assists with complex records maintenance activities requiring careful review, analysis, documentation management, and adherence to federal regulations, institutional policies and privacy requirements. This role works closely with the University Registrar, Deputy University Registrar and the Academic Records and Operations staff and campus partners to ensure the integrity of university records and support regulatory compliance obligations. This is a full-time, six-month temporary position with the possibility of extension depending on the needs of the office.

Assignment Deliverables

• Support FERPA inspect-and-review requests by collecting, organizing, reviewing, and preparing student records for disclosure.
  • May assist with identifying and applying record redactions where required under FERPA, etc.
• Review and process duplicate identity and duplicate student record resolution cases, ensuring accurate consolidation and documentation.
• Provide backup support for diploma order validation and diploma-related service requests.
• Monitor and respond to Office of the University Registrar emails. Provide customer service phone support for the Office of the University Registrar.
• Provide notary services for academic and enrollment-related documentation, if licensed as a Notary Public.
• Maintain documentation and audit trails.
• Work collaboratively with registrar offices and campus partners to resolve records-related issues.
• Maintain strict confidentiality and security of sensitive student information.
• Perform general administrative and operational support duties as needed.

Required Qualifications

• Demonstrated experience in records management, administrative support, compliance support, higher education operations, or related fields.
• Strong analytical skills and attention to detail when reviewing records and documentation.
• Experience managing confidential information and sensitive records.
• Excellent organizational, written, and verbal communication skills.
• Ability to interpret and follow established policies, procedures, and documentation standards.
• Experience working with service management systems, shared email environments, or high-volume customer inquiries.
• Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and Teams.
• Ability to manage multiple priorities and meet deadlines independently.
• Strong problem-solving and judgment skills.

Preferred Qualifications

• Previous experience in a registrar's office, student services, compliance, or records management environment.
• Experience supporting FERPA inspect-and-review requests or records disclosure processes.
• Experience resolving duplicate student records or performing data quality review activities.
• Familiarity with academic records systems such as PeopleSoft.
• Active New York State Notary Public license.
• Knowledge of FERPA, student records privacy requirements, and records retention practices.

This is a full-time (39 hours per week), six-month temporary position based in Ithaca, NY, with the potential for extension depending on the needs of the office. The position is fully on-site and offers an hourly rate of $29.45 to $31.66, commensurate with education and experience. Regular work hours are 8:00 a.m. to 4:30 p.m., Monday through Friday. This position is benefits eligible.

Contact Name: Lori Trask

Contact Email: [e-mail]

EEO Statement

Cornellwelcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeksjob candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. Wehire based on merit, andencourage people from historically underrepresented and/or marginalized identities to apply.Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

About Us

Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students and staff impart an uncommon sense of larger purpose and contribute creative ideas to further the university's mission of teaching, discovery and engagement. With our main campus located in Ithaca, NY, Cornell's far-flung global presence includes the medical college's campuses on the Upper East Side of Manhattan and Doha, Qatar, as well as the Cornell Tech campus located on Roosevelt Island in the heart of New York City.

We offer a rich array of services, programs and benefits to help employees advance in their career and enhance the quality of personal life, including: employee wellness, workshops, childcare and adoption assistance, parental leave, flexible work options.