Temporary Student Services Assistant IV

Cornell University; Town of Ithaca (NY); On-site; USD 36,000 - 39,000; Full time

Job summary

Cornell University in Ithaca, NY seeks a Temporary Student Services Assistant IV to provide short-term operational support, handling high-volume records services, transcript processing, and student record updates while delivering customer service to students, alumni, faculty, staff, and external organizations.

This full-time, three-month on-site role pays $26.00 to $28.00 per hour, with regular 39-hour weeks, and the potential for extension depending on office needs. Not benefits eligible.

Qualifications

• Experience in administrative support or records management.
• Attention to detail and data accuracy.
• Excellent written and verbal communication.
• Experience handling high-volume email or service tickets.
• Proficiency in Outlook, Excel, Word, and Teams.
• Ability to learn student information systems.
• Strong organizational and multitasking abilities.
• Experience handling confidential information.
• Ability to work independently and collaboratively.

Responsibilities

• Process daily transcript requests accurately.
• Validate diploma orders for accuracy.
• Update student records in the SIS.
• Support Club Sports eligibility verification.
• Process general forms and certifications.
• Respond to registrar inquiries via email/phone.
• Assist with replacement ID requests.
• Provide notary services if licensed.
• Protect FERPA compliance and data confidentiality.
• Collaborate with campus partners to resolve issues.

Skills

Administrative support

Data accuracy

Communication

Email / tickets

MS Office

SIS learning

Organization

Discretion

Education

Higher education operations

Tools

PeopleSoft

Job description

General Summary

The Temporary Student Services Assistant IV provides short-term operational support to the Office of the University Registrar (OUR) by assisting with high-volume records services, transcript processing, student record updates, and customer service functions. This role helps maintain accurate student information, supports routine records administration, and ensures timely completion of essential registrar services.

The position works closely with members of the Academic Records and Operations team and supports students, alumni, faculty, staff, and external organizations through records-related transactions and inquiries. The position contributes to the accuracy, integrity, and confidentiality of student records while helping maintain daily office operations.

This is a full-time, three-month temporary position with the possibility of extension depending on the needs of the office.

Assignment Deliverables

• Process daily transcript requests to ensure timely and accurate fulfillment.
• Validate and review weekly diploma orders for accuracy and completeness prior to submission.
• Process campus community updates within the student information system, including name changes, date of birth corrections, SSN updates,and related academic record maintenance.
• Support Club Sports eligibility and enrollment verification processes.
• Review and process general forms, certifications, and supporting documentation in accordance with university policies and procedures.
• Monitor and respond to Office of the University Registrar inquiries received via email and phone.
• Assist with replacement ID card requests.
• Provide notary services for academic and enrollment-related documents, if licensed as a Notary Public.
• Protect the confidentiality and security of student records in accordance with FERPA and university policies.
• Collaborate with campus partners to resolve routine student records issues.

Required Qualifications

• Demonstrated experience in administrative support, customer service, records management, or higher education operations.
• Strong attention to detail and commitment to data accuracy.
• Excellent written and verbal communication skills.
• Experience managing high-volume email or service ticket inquiries.
• Proficiency in Microsoft Outlook, Excel, Word, and Teams.
• Ability to learn student information systems and administrative software.
• Strong organizational skills and ability to manage multiple priorities.
• Experience handling confidential information with discretion.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications

• Previous registrar, student services, or higher education experience.
• Experience processing transcripts, certifications, and academic records requests.
• Familiarity with PeopleSoft or similar student information systems.
• Active New York State Notary Public license.
• Knowledge of FERPA and student records privacy requirements.

Full-time (39 hours per week), three-month temporary position based in Ithaca, NY, with the potential for extension depending on the needs of the office. This position is fully on-site and offers an hourly rate of $26.00 to $28.00, commensurate with education and experience. Regular work hours are 8:00 a.m. to 4:30 p.m., Monday through Friday. This position is not benefits eligible.

University Job Title: Temporary Administrative Assistant, Senior

Job Family: Temporary Administration

Level: No Grade - Hourly

Pay Rate Type: Hourly

Pay Range: Refer to Posting Language

Remote Option Availability: Onsite

Company: Cornell University

Job Titles and Pay Ranges:

Non-Union Positions

• Prior relevant work or industry experience
• Education level to the extent education is relevant to the position
• Unique applicable skills
• Academic Discipline

To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator.

Union Positions The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see Union Pay Rates.

Cornellwelcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of "... any person ... any study." No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeksjob candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. Wehire based on merit, andencourage people from historically underrepresented and/or marginalized identities to apply.Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

2026-09-30