Temporary Sales Associate

Richemont; New York (NY); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k) matching

Paid time off

Wellness reimbursement

Employee assistance program

Volunteer days

Job summary

Richemont's New York boutique seeks a Sales Associate to welcome clients and deliver personalised luxury experiences across timepieces and services, including part-exchange options. You will develop personal clientele through proactive outreach and CRM, while acting as a brand ambassador inside and outside the boutique.

Maintain boutique standards, contribute to a high level of service, and support the team in daily operations.

Qualifications

• Experience in luxury retail or hospitality preferred.
• Excellent communication and networking abilities.
• Curious, resourceful, able to work independently in the sales process.
• Result‑oriented, reliable and accountable.
• Strong organisation and time management in a fast-paced environment.
• Understanding of client satisfaction and luxury experience.

Responsibilities

• Host clients and stakeholders, delivering personalised customer experiences.
• Find new ways to exceed client expectations.
• Introduce clients to services including part-exchange options.
• Develop personal clientele via CRM and proactive outreach.
• Know WF’s history, services/products and partnerships; promote timepiece purchases.
• Act as a brand ambassador inside and outside the boutique.
• Maintain boutique to global operating standards.
• Be part of a team and support overall boutique organisation.
• Lead the appraisal process for timepieces involving part-exchange and ensure proper processes.

Skills

Sales experience

Customer service

Team player

Excellent communicator

Curious & resourceful

Organised & disciplined

Etiquette & luxury

Outgoing personality

Eager to learn

Interpersonal skills

Job description

Responsibilities

• Hosting clients and other stakeholders with the ability to provide personalised customer experience.
• Find ever new and creative means to exceed client’s expectations.
• Introduce clients to the different services that we offer, including the part-exchange service, maintaining a high level of experience to the clients.
• Developing personal clientele through effective use of the selling skills, proactive client outreach (CRM).
• Know WF’s history, services/products and partnerships as well as the benefits of purchasing a timepiece through Watchfinder.
• Act as a brand ambassador inside and outside the boutique.
• Maintain the boutique according to the global operating standards.
• Be part of a boutique team and support the overall organisation of the boutique with a strong team approach.
• Lead the appraisal process of timepieces that involve a part-exchange. Ensuring that all the necessary processes are followed accurately for the end user to make an assumption.

Qualifications

• Applicants with a background in sales or hospitality preferred.
• Strong team player mindset.
• Excellent communicator with ability to develop strong networks.
• Curious and resourceful. Able to work independently on the sales process.
• Result‑orientated and driven.
• Accountable and reliable.
• Able to handle a large diversity of tasks in a timely manner, very organised and disciplined.
• Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behaviour.
• Able to approach individually to respective client.
• Open & Outgoing personality.
• Demonstrate eagerness and enthusiasm to learn and grow.
• Creative, curious and versatile with good interpersonal competences and empathetic.
• Has perfect manners and can maintain a conversation elegantly.

Richemont offers a generous compensation and benefits package for eligible employees.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $25 - $29

Salary will be determined based on relevant skills and experience.