Sales & Purchasing Advisor

Watchfinder; New York (NY); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Wellness reimbursement

Paid time off

Volunteer time off

Job summary

Richemont in New York is seeking a customer-focused sales professional for our luxury showroom. You will manage appointments, engage with clients, and drive the end-to-end sales process from contact through after-sales support.

The role emphasizes negotiation on watch prices, stock handling, and adherence to security and compliance procedures. A commission-based earnings structure is highlighted along with comprehensive benefits.

Qualifications

• Experience working with KPIs (Key Performance Indicators).
• Strong negotiation abilities, preferably with part-exchange experience.
• Ability to take in technical information and follow instructions precisely.
• Results driven and highly motivated.
• Personable with a polite manner and strong communication.
• Highly organized with the ability to prioritise workload.
• Excellent verbal and written communication skills.
• Ability to adhere to company policies and health & safety rules.
• Experience in one-to-one customer sales and retail negotiations.

Responsibilities

• Manage appointments through the diary system and follow the appointment-only policy.
• Buy, sell and negotiate watch prices to secure the best margin.
• Ensure compliance with sales, financial and security procedures from HQ.
• Greet customers and provide exceptional service in-store.
• Manage end-to-end customer sales process from contact to after-sales.
• Perform daily and monthly stock checks and understand stock procedures.
• Handle live orders post-payment and address after-sales queries.

Skills

KPI experience

Negotiation

Technical information absorption

Results driven

People skills

Organization

Communication skills

Policy compliance

Retail sales experience

Job description

• Managing and making appointments via our diary system to follow the appointment only policy (By Phone & Email)
• Buying, selling and negotiating prices of watches including part exchange to secure a deal with the best possible margin
• Ensure compliance with sales, financial and security procedures as outlined by HQ
• Welcoming customers who are viewing watches on the day, demonstrating excellent customer service skills
• Manage the customer sales process from beginning to end; contact, appointment, conversion and after sales
• Understanding the stock control internal procedures, undertaking daily and monthly stock takes
• Handling “live” orders post payment and dealing with after sales queries from your customers

Responsibilities

• Managing and making appointments via our diary system to follow the appointment only policy (By Phone & Email)
• Buying, selling and negotiating prices of watches including part exchange to secure a deal with the best possible margin
• Ensure compliance with sales, financial and security procedures as outlined by HQ
• Welcoming customers who are viewing watches on the day, demonstrating excellent customer service skills
• Manage the customer sales process from beginning to end; contact, appointment, conversion and after sales
• Understanding the stock control internal procedures, undertaking daily and monthly stock takes
• Handling “live” orders post payment and dealing with after sales queries from your customers

Qualifications

• Experience of working with Key Performance Indicators (KPI’s)
• The ability to negotiate (ideally with a part exchange involved)
• Ability to take in technical information and follow instructions and directions precisely
• Results driven and motivated
• Personable with a good, polite manner
• Highly organized with the ability to prioritise own workload.
• Strong communication skills and confidence
• Able to adhere to the WF & Co policies and procedures document and Health and Safety procedures.
• Experience in working with customers on a one to one basis, sales and negotiation in a retail setting, with telephone sales experience.

What’s in it for you?

• You will embark on an exciting new venture in New York, which will enable you to introduce new clients and raise the profile of the showroom.
• Gain valuable experience of working in a multi-brand, luxury retailer
• Various company benefits, with a generous commission scheme

KPI’s and Targets

• Units Sold (Per Month)
• Units purchased & appointments
• Negotiation/Discount control
• Customer Testimonials
• Conversion Rate

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $20 - $28

Salary will be negotiated based on relevant skills and experience.