Temporary Resource Specialist

NexRep, LLC; Portland (ME); On-site; USD 22,000 - 33,000; Full time

Job summary

NexRep, based in Portland, ME, seeks a Resource Specialist to be the primary contact for independent marketplace contractors delivering customer and sales services for NexRep clients. You will provide real time assistance while contractors service accounts and analyze metrics to ensure client performance goals are met.

Responsibilities include coaching contractors, reviewing performance data, maintaining up-to-date client resources, and communicating changes from clients to contractors.

Qualifications

• Proficiency with Microsoft Office 365 and strong Excel skills.
• Ability to collaborate effectively with team members.
• Ability to provide constructive feedback to agents.
• Attention to detail in day-to-day work.
• Strong decision-making skills to resolve issues.
• Ability to work independently and manage priorities.

Responsibilities

• Provide real-time chat support to contractors servicing client accounts.
• Host one-on-one sessions with contractors to boost performance and knowledge of client accounts.
• Review performance data and recommend actions to meet client goals.
• Keep all client resources up to date and accurate.
• Communicate client changes to contractors and ensure adherence to workflows.
• Host group sessions with contractors to share best practices.
• Send and respond to messages from contractors and manage inquiries.
• Review customer satisfaction data to identify trends for clients.

Skills

Microsoft Office 365

Excel

Collaboration

Feedback

Attention to detail

Decision-making

Independent work

Job description

Job Status

Non-Exempt – Full Time - Temporary

Job Summary

As a NexRep Resource Specialist, you will be the primary contact for independent marketplace contractors who perform customer and sales services for NexRep clients. Responsibilities include providing real time help while contractors provide service and analyzing metrics for NexRep’s clients and their campaigns to ensure the client’s performance goals are met. Other responsibilities include ensuring contractor adherence to their Independent Contractor Agreement and NexRep’s client workflows and processes are adhered to by contractors providing services for them.

Essential Functions

• Provide real time chat support to contractors while they service
• Host one on one sessions with contractors to increase performance and knowledge of the client’s account
• Review performance data and provide recommendations to the Operations Manage to meet client goals
• Keep all client resources up to date
• Communicate changes from the client to contractors
• Host group sessions with contractors
• Send and reply to messages from contractors
• Review customer satisfaction data to identify trends for NexRep’s clients
• Provide detail scoring information to independent contractors

Requirements

• Proficiency in Microsoft Office 365, including strong Excel skills
• Ability to collaborate effectively with other team members
• Ability to provide constructive feedback to agents
• Attention to detail
• Strong decision-making skills
• Ability to work independently

Hours/Travel

Daytime, Evening, and Overnight positions available. Weekend and holiday hours may be required to meet client’s needs. Travel to the NexRep client’s location for business meetings may be required from time to time. NexRep will reimburse for travel expenses incurred.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee.

NexRep provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.