Contractor Performance Coach & Support Specialist

NexRep; Portland (ME); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Travel reimbursement

Job summary

NexRep is seeking a Resource Specialist to serve as the primary contact for independent marketplace contractors delivering customer and sales services for NexRep clients. You will provide real time chat support, host coaching sessions, analyze metrics, and ensure adherence to independent contractor agreements and client workflows.

Responsibilities include reviewing performance data, offering recommendations to meet goals, communicating client changes to contractors, and maintaining up-to-date

Qualifications

• Proficiency in Microsoft Office 365, including strong Excel skills.
• Ability to collaborate effectively with other team members.
• Ability to provide constructive feedback to agents.
• Attention to detail.
• Strong decision-making skills.
• Ability to work independently.

Responsibilities

• Provide real time chat support to contractors while they service.
• Host one on one sessions with contractors to increase performance and knowledge of the client’s account.
• Review performance data and provide recommendations to the Operations Manage to meet client goals.
• Keep all client resources up to date.
• Communicate changes from the client to contractors.
• Host group sessions with contractors.
• Send and reply to messages from contractors.
• Review customer satisfaction data to identify trends for NexRep’s clients.
• Provide detail scoring information to independent contractors.

Skills

Excel

Microsoft Office 365

Collaborative teamwork

Attention to detail

Independent work

Decision making

Tools

Microsoft Office 365

Job description

NexRep is seeking a Resource Specialist to serve as the primary contact for independent marketplace contractors delivering customer and sales services for NexRep clients. You will provide real time chat support, host coaching sessions, analyze metrics, and ensure adherence to independent contractor agreements and client workflows.

Responsibilities include reviewing performance data, offering recommendations to meet goals, communicating client changes to contractors, and maintaining up-to-date