Temporary Patient Access Liaison - remote

Lensa; Boston (MA); Remote; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Temporary Patient Access Liaison to enhance patient experience through effective scheduling and support. This fully remote role offers the chance to work with a dynamic team dedicated to delivering excellent healthcare services. Candidates will engage directly with patients, ensuring their needs are met while managing scheduling requests efficiently. If you have a passion for customer service and a background in healthcare or call centers, this opportunity is perfect for you. Join a forward-thinking organization that values your contributions and offers a supportive work environment.

Qualifications

• 1+ years of customer service experience in call center or healthcare.
• High school diploma or GED required.

Responsibilities

• Centralized scheduling for patient access and satisfaction goals.
• Interacting with patients via phone for registration and scheduling.

Skills

Customer Service

Scheduling

Communication

Problem Solving

Education

High School Diploma or GED

Tools

Epic Scheduling

PowerChart Medical Records

CISCO Call Center Software

Microsoft Office Suite

Job description

Temporary Patient Access Liaison - remote

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Children's Hospital Boston, is seeking professionals. Apply via Lensa today!

**Job Posting Details:**

• Posting Title: Temporary Patient Access Liaison - remote
• Department: Ambulatory Services - Outpatient Administration
• AutoReqId: 79359BR
• Status: Full-Time
• Hours per Week: 40
• Category: Administration

**Job Description:**

Patient Access Liaisons (PAL) provide centralized scheduling services related to patient access, scheduling, and support to ensure effective and efficient healthcare delivery, aiming for an excellent patient experience. The Shared Patient Access Center manages access requests for Boston Children’s Hospital patients. PALs offer a unique appointment experience to enhance patient satisfaction. They work directly with callers to address questions and issues, ensuring proficiency, accuracy, and quality in patient service.

This is a fully remote position, preferably for candidates located in the New England area.

Responsibilities include:

• Providing centralized scheduling for the Shared Patient Access Center/Call Center to meet access, scheduling, and satisfaction goals.
• Interacting with patients and families via phone to provide information, clarify needs, and facilitate registration and scheduling for primary and specialty care.
• Registering patients by collecting necessary information.
• Handling prescription and refill requests.
• Managing routine complaints and issues, escalating complex cases to supervisors.
• Participating in team meetings and suggesting process improvements.

Work Schedule: Monday through Friday, 8:30 am to 5:00 pm, fully remote.

Candidate Requirements:

• At least one year of related experience, such as customer service in a call center or healthcare setting.
• High school diploma or GED.
• Preferred experience with Epic Scheduling, PowerChart Medical Records, and CISCO call center software.
• Basic proficiency with Microsoft Office Suite.

**Location:** Boston (Remote eligibility for full-time remote candidates)

Additional Details:

• Seniority level: Entry level
• Employment type: Temporary
• Job function: Healthcare Provider
• Industry: IT Services and IT Consulting