Temporary Patient Access Liaison

Boston Children’s Hospital; Boston (MA); Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Patient Access Liaison to enhance patient scheduling services in a fully remote role. This position offers the opportunity to elevate patient satisfaction through effective communication and centralized scheduling. Candidates will interact with patients to address inquiries, register them, and ensure a seamless experience. The role requires customer service expertise, preferably in healthcare, and offers competitive compensation along with unmatched benefits. Join a passionate team dedicated to delivering excellence in patient care and experience the rewards of teamwork and flexibility.

Benefits

Flexible Schedules

Affordable Health Insurance

Vision and Dental Insurance

Child Care Subsidies

Student Loan Subsidies

Generous Time Off

403(b) Retirement Plan

Pension

Tuition Reimbursement

Cell Phone Plan Discounts

Qualifications

• 1 year of related experience in customer service, preferably in a call center.
• Experience with Epic Scheduling and CISCO software preferred.

Responsibilities

• Provide centralized scheduling services for patient access.
• Interact with patients and families to clarify information and register patients.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma or GED

Tools

Epic Scheduling

CISCO Call Center Software

Microsoft Office Suite

Job description

Patient Access Liaisons (PAL) provide centralized scheduling services related to patient access, scheduling, and support to assure effective and efficient delivery of health care services, always striving towards a patient experience of excellence. The Shared Patient Access Center handles patient access requests for Boston Children’s Hospital patients. The Patient Access Liaisons (PAL) offer a one-of-a-kind appointment experience elevating patient satisfaction. The positions in this job family will work directly with the caller to respond to various questions and issues, resulting in proficiency, accuracy, and quality of patient service care.

Fully remote position, prefer candidates located in the New England area.

The Patient Access Liaison will:

1. Provide centralized scheduling services for the Shared Patient Access Center/Call center. Perform tasks to meet patient access, scheduling, and patient satisfaction goals.
2. Interact with patients and families via telephone to provide information in response to inquiries. Identify caller’s needs, clarify information, and provide centralized registration and scheduling for service options of primary care and specialty care.
3. Register patients by collecting patient and insurance information.
4. Gather pertinent information for prescription and refill requests.
5. Receive routine complaints and issues during telephone calls. Reply with the appropriate predetermined response. Elevate non-routine issues to POD supervisor for further action
6. Attend and participate in team meetings as required. Contribute by making suggestions for process improvements

*This position is fully remote and will work Monday through Friday 8:30am to 5pm.*

Candidates should have:

1. 1 year of related experience, i.e., customer service experience, preferably in a call center environment or healthcare setting.
2. High-school diploma or GED.
3. Experience with Epic Scheduling and Power Chart Medical Records data preferred.
4. Experience with CISCO call center software preferred
5. Basic knowledge of Microsoft Office Suite

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.