Temporary Museum Membership Associate

Nova Southeastern University; Fort Lauderdale (FL); On-site; USD 19,000 - 25,000; Part time

Job summary

Nova Southwestern University is seeking a friendly lobby membership desk staff in Fort Lauderdale to greet visitors, process memberships and ticket purchases, and assist with inquiries during museum hours. You will count till, update forms, answer calls, and support donor relations initiatives under supervision.

Requirements include a High School Diploma and at least 1 year of customer service experience; bilingual ability is a plus.

Qualifications

• Superb people skills both in person and via phone.
• Enthusiastic and positive attitude and strong customer service ethos.
• Detail oriented with good judgment and discretion.
• Basic computer skills; bilingual ability is a plus.

Responsibilities

• Open and close lobby membership desk, count till, record money.
• Staff lobby membership desk on scheduled days during museum hours.
• Greet and assist members and visitors with membership and ticket inquiries and issues.
• Contact a manager to resolve larger problems.
• Process membership and ticket purchases and update required information on forms.
• Answer and return phone calls.
• Address questions regarding programs and events.
• Promote and solicit new, renewed, and upgraded membership.
• Provide clerical support in the development office as needed.
• Support check-in/check-out at member events; assist with parking.
• Assist in volunteer program follow-up calls for Development activities.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Bilingual (plus)

Box office experience

Education

High School Diploma or equivalent

Job description

We are excited that you are considering joining Nova Southwestern University!

Nova Southwestern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southwestern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southwestern University.

Primary Purpose:

Open and close lobby membership desk, count till, record money. Staff lobby membership desk on scheduled days during regular museum hours. Greet and assist members and other visitors with membership and ticket inquiries and issues with excellent customer service. Contact a manager to help resolve larger problems. Process membership and ticket purchases and update required information on member ticket form. Answer and return phone calls. Must be able to answer questions regarding programs, exhibitions. Support and work under direction of Donor Relations Associate and Annual Fund Manager in strategies and projects to grow the membership base and revenue; achieve a high retention rate and upgrades among renewing members.

Job Category:

Non-Exempt

Hiring Range:

$16.00 per hour

Pay Basis:

Hourly

Subject to Grant Funding?

No

Essential Job Functions:

• Open and close lobby membership desk, count till, record money.
• Staff lobby membership desk on scheduled days during regular museum hours.
• Greet and assist members and other visitors with membership and ticket inquiries and issues with excellent customer service.
• Contact a manager to help resolve larger problems.
• Process membership and ticket purchases and update required information on member ticket form.
• Answer and return phone calls.
• Able to answer questions regarding programs.
• Promote and solicit new, renewed, and upgraded membership among callers, visitors, and in off-site development initiatives.
• Provide clerical assistance in the development office as needed.
• Provide check-in and check-out assistance at member events as needed. (Free parking is available.)
• Support in the management of volunteer-based program to make follow up calls to members on Development/Fundraising activities.
• Performs other duties as needed and directed by supervisor.

Job Requirements:

Superb people skills both in person and via phone. Enthusiastic and positive attitude. Dedication to the principles of good customer service. Detail oriented, good judgment and discretion in assisting members. Possess great computer skills. Bilingual is a plus. Box office or concierge experience a plus. Request days off in advance.

Required Knowledge, Skills, & Abilities:

• Understand the principles of philanthropy, with particular emphasis on major gifts, grants, sponsorships, and foundations.
• Strong organizational ability, analytical skills, and attention to detail.
• Exceptional judgement, professionalism, and discretion in handling confidential and sensitive situations and matters.
• Flexible work schedule, with availability to work nights, weekends, and holidays, as needed.
• Ability to multi-task

Required Certifications/Licensures:

None

Required Education:

High School Diploma or equivalent

Required Experience:

A minimum of 1 year of experience in Customer Service

Is this a safety sensitive position?

No

Background Screening Required?

Yes

Sensitivity Disclaimer:

Nova Southwestern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.