Temporary Membership Support Associate (Hybrid-Friendly)

Hawthorne Lane; Washington (District of Columbia); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Hawthorne Lane is seeking a Temporary Membership Support Associate to be the first point of contact for members via phone, email, and live chat. You’ll handle inquiries, renewals, and account needs with professionalism and care.

This nonprofit in the STEM field operates a hybrid work model with 4–7 days in-office per month in Washington, DC. The role emphasizes strong communication, customer service, and meticulous record-keeping in our membership database.

Qualifications

• At least 1 year in customer service, retail, membership support or related experience.
• Strong communication across phone, email, and live chat.
• Organized with attention to detail and ability to manage multiple inquiries.
• Comfortable with databases, CRM systems, and MS Office.

Responsibilities

• Provide direct assistance to members and customers via phone, email and live chat regarding inquiries, renewals, and general account needs.
• Support member engagement by answering questions about benefits, events, and policies.
• Assist members with online access and troubleshoot technical issues as needed.
• Accurately update and maintain records in the membership database.
• Collaborate with internal teams to ensure timely responses to member concerns.
• Represent the membership team at events as needed.

Skills

Customer service

Communication

Organization

Tech-savvy

Tools

CRM systems

Microsoft Office

Job description

As a Temporary Membership Support Associate for this well-established membership nonprofit, you will be the first point of contact for members and customers via phone, email, and live chat. The ideal professional has prior experience in customer service, retail, or membership support, ultra-superior communication skills, and the ability to handle inquiries with professionalism and care. If you enjoy helping others and solving problems, this opportunity could be a great fit for you!

Key Responsibilities

• Provide direct assistance to members and customers via all channels (phone, email and live chat features) regarding inquiries, renewals, and general account needs.
• Support member engagement by answering questions about benefits, events, and policies.
• Assist members with online access and troubleshoot technical issues as needed.
• Accurately update and maintain records in the membership database.
• Collaborate with internal teams to ensure timely responses to member concerns.
• Represent the membership team at events as needed.

Why You’ll Love Working Here

• A nonprofit environment where member experience is a top priority.
• Hybrid work model with 4-7 days in-office per month; candidates must be able to adjust their schedule to meet the needs of the Washington, DC nonprofit.
• Global, mission-driven nonprofit within the STEM field.

What We’re Looking For

• Customer-focused. You have at least one year of customer service, retail, membership support or adjacent experience. You enjoy helping others and are skilled at delivering excellent service.
• Highly communicative. You are professional, articulate, and comfortable handling inquiries across multiple channels.
• Organized. You can manage multiple priorities while maintaining accuracy and attention to detail.
• Tech-savvy. You’re comfortable with databases and CRM systems, as well as Microsoft Office tools.

The hourly listed reflects the anticipated compensation range for this position. Actual compensation will be determined based on relevant experience, qualifications, location, business considerations, and internal equity. Final offer amounts are determined at the employer’s discretion.

Essential to Hawthorne Lane’s successis our ability to attract talent from a range of backgrounds. Our network reflects the diverse community around us, and we believein a workplace where everyone feels valued and empowered to succeed. Applicants will not be discriminated againston the basis of race, color, creed, religion, sex, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.