Temporary Member Experience Specialist - Access & Support

Corporate One Federal Credit Union; Columbus (OH); On-site; USD 30,000 - 33,000; Full time

Job summary

Corporate One Federal Credit Union in Columbus, OH is seeking two Temporary Member Experience Specialists for a long-term assignment from September 2026 through March 2027. The role requires assisting member credit unions with technical support, user access requests, and authentication issues.

The position offers a full-time temporary assignment in a fast-paced environment, with a focus on accurate documentation, issue resolution, and collaboration with internal teams during outages.

Qualifications

• Bachelor's degree preferred.
• Minimum of two years of progressive experience in: customer service, product support, payment processing, operations support, financial services or credit union environments.
• Strong customer service and communication skills.
• Excellent analytical, problem-solving, and organizational abilities.
• High attention to detail and accuracy.
• Ability to learn and navigate proprietary and vendor-provided authentication and access management systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• Working knowledge of Salesforce and web-based applications.
• Familiarity with Windows operating systems and basic network troubleshooting concepts.
• Experience with authentication, user access management, or support ticketing systems is a plus.

Responsibilities

• Serve as a primary point of contact for member credit unions by responding to inquiries, concerns, and support requests related to products and services.
• Provide multi-factor authentication and login assistance to end users through an automated call distribution system.
• Analyze and troubleshoot user issues, identify root causes, and elevate priority concerns when appropriate.
• Accurately document member interactions and support activities within call logs and support systems.
• Process requests to Add, Change, or Delete user access within Single Sign-On portals and endpoint systems while maintaining a high level of accuracy and security.
• Answer incoming calls promptly and assist users with username, password, and authentication-related issues.
• Coordinate with internal teams during system outages or failures, communicate updates to users, and help drive issue resolution.
• Follow established procedures while maintaining flexibility to support additional projects and responsibilities as needed.

Skills

Customer service

Product support

Payment processing

Operations support

Financial services

Education

Bachelor's degree preferred

Tools

Microsoft Office (Word, Excel, Outlook)

Salesforce

Web-based applications

Job description

Corporate One Federal Credit Union in Columbus, OH is seeking two Temporary Member Experience Specialists for a long-term assignment from September 2026 through March 2027. The role requires assisting member credit unions with technical support, user access requests, and authentication issues.

The position offers a full-time temporary assignment in a fast-paced environment, with a focus on accurate documentation, issue resolution, and collaboration with internal teams during outages.