Temporary IT Service Desk Specialist - Remote Support & AV

Tyler Junior College; McKinney (TX); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Tyler Junior College seeks a Temporary Service Desk Specialist to provide in-house and remote support, diagnose and resolve hardware/software issues, and maintain service levels. This full-time temporary assignment is through May 2027 with potential extension.

You will assist end users via email and phone, support AV for events, and document solutions in the service desk system, including remote locations. This role requires strong customer service, problem-solving, and the ability to work in a

Qualifications

• Associate’s degree in a computer-related discipline.
• One year of IT service desk experience.
• Experience working in a team environment.

Responsibilities

• Provide PC hardware/software support via email, phone, and other electronic media.
• Install, administer, and troubleshoot hardware/software remotely and on site.
• Maintain call logs and update the Service Desk database.
• Support remote locations using advanced tools and manage service desk logs.
• Assist with multimedia support for events and AV hardware.

Skills

Collaboration

Teamwork

Customer Service

Data Analysis

Written Communication

Time Management

Project Management

Education

Associate’s degree in computer-related discipline

Job description

Tyler Junior College seeks a Temporary Service Desk Specialist to provide in-house and remote support, diagnose and resolve hardware/software issues, and maintain service levels. This full-time temporary assignment is through May 2027 with potential extension.

You will assist end users via email and phone, support AV for events, and document solutions in the service desk system, including remote locations. This role requires strong customer service, problem-solving, and the ability to work in a