Temporary Service Desk Specialist

Tyler Junior College; McKinney (TX); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Tyler Junior College seeks a Temporary Service Desk Specialist to provide in-house and remote support, diagnose and resolve hardware/software issues, and maintain service levels. This full-time temporary assignment is through May 2027 with potential extension.

You will assist end users via email and phone, support AV for events, and document solutions in the service desk system, including remote locations. This role requires strong customer service, problem-solving, and the ability to work in a

Qualifications

• Associate’s degree in a computer-related discipline.
• One year of IT service desk experience.
• Experience working in a team environment.

Responsibilities

• Provide PC hardware/software support via email, phone, and other electronic media.
• Install, administer, and troubleshoot hardware/software remotely and on site.
• Maintain call logs and update the Service Desk database.
• Support remote locations using advanced tools and manage service desk logs.
• Assist with multimedia support for events and AV hardware.

Skills

Collaboration

Teamwork

Customer Service

Data Analysis

Written Communication

Time Management

Project Management

Education

Associate’s degree in computer-related discipline

Job description

The Temporary Service Desk Specialist, OTS is a full-time temporary position that will provide in-house and remote support to end users on a variety of issues. Identifies, researches, and resolves system problems. Ensures that the service level of the agreement is up to standard and performs a variety of complicated tasks.

This is a temporary full-time position anticipated to continue through approximately May 2027. The assignment may be extended or shortened based on organizational needs. Employment in this temporary assignment does not create an expectation of continued employment beyond the assignment period.

• Provide PC hardware/software support including support by the use of email, phone and other electronic medium.
• Knowledge in Microsoft Windows 8, Windows 10, Office 2016, 365, and 2019.
• Works with end users in analyzing, troubleshooting, and resolving hardware/software and some basic network support issues. Assisting clients in the use of campus computing resources, including virtual desktop infrastructure.
• Install, administer, and troubleshoot computer hardware/software, and peripherals on site and remotely.
• Scheduling events requiring Media/IT support and providing AV hardware for instructional and special events on and off campus.
• Maintains call logs and solutions in Service Desk database.
• Uses a variety of advanced tools to support remote locations.
• Provide quality customer care in a fast and efficient manner.

COMPETENCIES

Knowledge, Skills, And Abilities

Collaboration/Teamwork, Computer Software Skills, Customer Service, Data Analysis, Decision-making, Internet Research, Interpersonal Skills, Leadership, Math Skills, Multi-tasking, Negotiation, Written Communication, Organizational Skills, Presentation /Public Speaking, Problem-solving, Project Management, Time Management, Typing/Word Processing

Supervisory Responsibilities

No direct supervision.

Work Environment

Regular work required outside of normal business hours.

Physical Demands

Sitting, walking, standing, lifting, and driving.

Travel Required

Yes - Minimal

If travel is required, candidate must have and maintain a current valid driver’s license and an acceptable driving record.

Required Education

Associate’s degree in a computer-related discipline.

Required Experience

• One year of experience as an IT service desk specialist.
• Experience working in a team environment

Preferred Qualifications

• One year of network experience
• Networking certification

Additional Job Specific Requirements

• Requires experience with Apple or Mac Computers, email, internet, printers, PCs, mobile devices & tablets, Microsoft Office, and Utility Software.
• Excellent reading, writing, and English-speaking skills required.
• Class C driver’s license required.
• Knowledge of current network experience and PC technology required.
• Knowledge of ITIL methodologies preferred.
• Experience using Integrated Voice Response/IP Call Manager system preferred.
• Experience with Virtual Desktop Interface required.
• Must be able to pass CJIS background check.
• This position is a temporary position that ends on May 31, 2027.

EXPECTATIONS

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• Will have contact – in person, by email, or by phone – with staff, students, and the general public.
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
• Regular and punctual attendance is an essential function of each employee.