AV Service Engineer – On-site Tech & Troubleshooter

Tyler-Technologies-29572f8; Phoenix (AZ); On-site; USD 67,000 - 109,000; Full time

Job summary

Tyler Technologies seeks a Service Engineer to act as the frontline in supporting FTR products within customer court environments. You will diagnose hardware and software issues, perform on-site maintenance of AV systems, and ensure documentation and reporting are up to date.

The role requires strong customer service, hands-on hardware skills, and willingness to travel up to 25%. Qualifications include 3+ years in AV hardware/digital audio systems, ability to read schematics, and experience with

Qualifications

• Minimum 3 years of experience with hardware, AV and/or digital audio systems.
• Formal training with installed AV systems; understand AV over IP troubleshooting.
• Ability to read schematic drawings to guide troubleshooting.
• Experience installing hardware and cabling, including mounting displays and video conferencing systems; soldering preferred.
• Strong communication and customer-service skills; ability to explain technical concepts to non-technical users.
• Detail-oriented documentation in case management systems and internal docs.
• Experience with Windows administration; PowerShell preferred.
• Ability to travel up to 25% (out-of-state).
• Ability to lift over 50 lbs; onsite work may involve stairs/ladders.
• On-call availability for after-hours support; background check and valid driver's license required.

Responsibilities

• Diagnose and resolve hardware and software issues for FTR solutions.
• Provide on-site support and maintenance of AV systems and recording equipment.
• Troubleshoot and repair equipment including audio recording systems, microphones, DSPs, and cabling.
• Configure and deploy portable AV and recording solutions at customer sites.
• Maintain accurate reporting in case management systems and asset registers.
• Deliver excellent customer service and timely updates on incidents and tasks.
• Create and refine hardware and troubleshooting documentation for knowledge bases.
• Prioritize multiple requests while meeting SLAs.

Skills

AV systems

Technical troubleshooting

Windows administration

Communication

Soldering

Schematics reading

Customer service

Onsite travel

After-hours support

Problem prioritization

Tools

PowerShell

Case management systems

Job description

Tyler Technologies seeks a Service Engineer to act as the frontline in supporting FTR products within customer court environments. You will diagnose hardware and software issues, perform on-site maintenance of AV systems, and ensure documentation and reporting are up to date.

The role requires strong customer service, hands-on hardware skills, and willingness to travel up to 25%. Qualifications include 3+ years in AV hardware/digital audio systems, ability to read schematics, and experience with