Temporary IT Service Desk Office Aide

Calvert County, MD; Prince Frederick (MD); On-site; USD 39,000 - 45,000; Part time

Job summary

Calvert County Government's Department of Technology Services seeks an entry-level administrative/technical support specialist for the Service Desk. The role includes troubleshooting basic computer issues, documenting findings, and logging incidents and service requests in ServiceNow, along with front-desk duties.

Under close supervision, you will perform general office tasks, handle calls and visitors, manage mail, maintain personnel files, and assist with data entry and document preparation.

Qualifications

• High School diploma or GED required.
• No prior experience required.
• Pre-employment background checks may apply.

Responsibilities

• Receives and assists visitors to the office; directs them to appropriate staff.
• Receives, screens, and refers telephone calls; transfers or refers calls to appropriate staff.
• Receives and routes mail; directs items to other staff or County offices as appropriate.
• Maintains staff personnel files including training records.
• Performs data entry into computer databases and other record systems.
• Produces letters, memos, and reports; proofreading for grammar and format.
• Operates copying or office equipment as needed.
• Performs a variety of routine office tasks.
• Perform related work as required.

Skills

Basic computer knowledge

Keyboard proficiency

Learn office procedures

Customer service

Education

High School diploma or GED

Tools

ServiceNow

Photocopy machine

Office printer

Job description

This position provides technical and administrative support to Technology Services’ Service Desk. Duties include troubleshooting basic computer issues, documenting findings, and entering incidents and service requests in ServiceNow. The position also performs general office functions, including telephone and visitor reception, printer operation, and clerical support. Requires basic computer knowledge, keyboard proficiency, and the ability to learn and apply office procedures. The work is performed under close to general supervision of administrative staff or higher graded office staff.

Performs beginning level general office clerical work in support of unit operations. The work involves learning basic office functions and procedures such as telephone and visitor reception, photocopy machine operation, and other general office clerical tasks. The work requires ability to operate keyboard devices but no experience. The work is performed under close to general supervision of administrative staff or higher graded office staff.

Essential Job Functions

Receives and assists visitors to the office; queries visitors and directs them to appropriate staff or offices.

Receives, screens, and refers telephone calls; queries callers and transfers or refers calls to appropriate staff or other offices.

Receives and routes mail; directs items to other staff or County offices as appropriate.

Maintains staff personnel files to include in-service training for police and correction of three counties.

Processes information by keying data into computer databases and other computerized record systems.

Verifies information on billings and other documents.

Produces a variety of word-processed documents such as letters, memoranda, and reports; proofs and edits materials for accuracy of grammar, spelling, punctuation and format and makes corrections.

Operates copying machine or other office appliances not requiring previous specialized training.

Performs a variety of routine office functions.

Other Duties

Perform related work as required.

Knowledge, Skills, and Abilities (These are pre-employment KSA that apply only to Essential Job Functions.)

Knowledge of--

• Basic office functions.
• English grammar, spelling and punctuation.

Ability to--

• Learn general office clerical procedures.
• Perform arithmetic calculations quickly and accurately.
• Operate keyboard devices where speed is not essential.
• Understand and follow oral and written instructions.
• Deal effectively with the public.

Required Qualifications (Note: Any acceptable combination of education, training and relevant experience that provides the above knowledge, abilities and skills may be substituted on a full-time year for year basis.)

Training and/or Education:

High School diploma or GED equivalent, including or supplemented by courses in keyboard operation.

Experience:

None

Licenses or Certificates:

None

Special Requirements:

A pre-employment and annual tuberculosis screening will be required if employed in a substance abuse or correctional facility.

May be subject to background investigation, psychological testing, and drug screening.

Physical Demands:

Operation of keyboard devices.

May require strenuous physical effort to perform manual work involving walking over rough, uneven terrain, repeated bending, climbing, crouching, stooping, stretching, reaching or lifting objects up to 100 pounds.

Unusual Demands:

Work is subject to frequent interruptions.

FLSA Status:

Nonexempt

Compensation Steps:

Pay rate: $21.57 per hour

Grade 713, temporary position, up to 35 hours per week

Department of Technology Services

Position closing date: September 25, 2026

Please Note: This position will close at 11:59 p.m. on September 25, 2026. To be considered for the role, ensure that your application is submitted before the deadline. The position will be removed from the website as of 12:00 a.m. on September 26th.

Please Note: A complete application is required to be considered for a position within Calvert County Government. All prior work experience, education, and other certifications should be entered into the application and supplemental questions should be answered completely. Attachments are not provided to hiring managers unless you are selected for an interview.

Calvert County Government is committed to providing equal opportunity and reasonable accommodations for qualified individuals with disabilities. If you require an accommodation to participate in the application or interview process, please contact Human Resources at [e-mail] with as much notice as possible.