IT Support Coordinator

Douglas County, NV; Minden (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Douglas County IT is seeking an IT Coordinator to implement, optimize, and maintain enterprise applications and systems. This hands-on role focuses on identity access management, hardware lifecycle deployment, and SaaS automation tools to keep the digital workspace productive.

You will collaborate with cross-functional teams to deploy scalable solutions, troubleshoot issues, manage user accounts, and document procedures for continuous improvement, while ensuring security standards and compliance.

Qualifications

• Associate's or Technical degree related to Information Technology and two (2) years of experience installing, troubleshooting and maintaining computers and software in an Enterprise environment; OR an equivalent combination of education, training and experience.

Responsibilities

• Provides technical support and assistance to County employees, troubleshooting hardware, software, systems, and network issues; resolving them in a timely manner
• Creates, updates, and manages user accounts and permissions within County systems to ensure secure access for employees.
• Assists with the deployment of County-approved solution packages across various devices and systems to ensure consistency and compliance.
• Ensures that County devices meet security standards by applying updates, security patches, and monitoring compliance with County IT policies.
• Maintains detailed records of support requests, resolutions and system changes. Documents procedures and provides feedback for continuous improvement of IT support services.
• Represents the County with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public.
• Contributes effectively to the accomplishment of team or work unit goals, objectives, and activities.

Skills

Troubleshooting

User account management

IT support

Hardware lifecycle deployment

SaaS automation tools

Training employees

Education

Associate's or Technical degree related to Information Technology

Tools

Cable testers

Patch panels

Job description

THIS POSITION DOES NOT OFFER REMOTE WORK

The IT Coordinator is a hands-on technical role dedicated to implementing, optimizing, and maintaining enterprise applications and systems. This team member takes active ownership of identity access management, hardware lifecycle deployment, and SaaS automation tools. You will work closely with cross-functional teams to deploy smart, scalable solutions that maximize employee productivity and keep our digital workspace running seamlessly.

Primary Objectives

Performs intermediate work performing technical and paraprofessional level duties in one or more assigned information technology areas, including troubleshooting technology problems, managing user accounts, performing maintenance and updates, serving as a liaison between users and professional level support teams, escalating complex issues; and deploying solutions; performing related tasks as apparent or assigned.

Supervision Exercised

None

1. Provides technical support and assistance to County employees, troubleshooting hardware, software, systems, and network issues; resolving them in a timely manner
2. Creates, updates, and manages user accounts and permissions within County systems to ensure secure access for employees.
3. Assists with the deployment of County-approved solution packages across various devices and systems to ensure consistency and compliance.
4. Ensures that County devices meet security standards by applying updates, security patches, and monitoring compliance with County IT policies.
5. Maintains detailed records of support requests, resolutions and system changes. Documents procedures and provides feedback for continuous improvement of IT support services.
6. Pulls and terminates network cables, punches cables into patch panels, ensuring proper alignment and strong connections. Tests installations with cable testers to verify performance and troubleshoot connectivity issues using diagnostic tools.
7. Educates County employees on the use of software, equipment, and best practices, providing training and guidance as needed.
8. Tracks and manages County technology assets, ensuring accurate inventory records and the proper allocation of resources.
9. Safely decommissions outdated or damaged equipment by wiping data, removing County software, and ensuring proper disposal or recycling in accordance with County policies and regulations.
10. Represents the County with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public.
11. Contributes effectively to the accomplishment of team or work unit goals, objectives, and activities.

MINIMUM QUALIFICATIONS

• Associate's or Technical degree related to Information Technology and two (2) years of experience installing, troubleshooting and maintaining computers and software in an Enterprise environment; OR an equivalent combination of education, training and experience.

CERTIFICATIONS /LICENSES

• None

WORKING CONDITIONS

• This work requires the regular exertion of up to 10 pounds of force, frequent exertion of up to 25 pounds of force and occasional exertion of up to 100 pounds of force.
• Work regularly requires sitting, speaking or hearing, using hands, reaching with hands and arms and repetitive motions; frequently requires pushing or pulling; occasionally requires standing, walking, climbing or balancing, kneeling or crawling and tasting or smelling.
• Work requires close vision, ability to adjust focus, depth perception, color perception and peripheral vision; vocal communication is required for conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to receive detailed information through oral communication and/or to make fine distinctions in sound.
• Work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, use of measuring devices, assembly or fabrication of parts within arms length, operating machinery, operating motor vehicles or equipment and observing general surroundings and activities.
• Work is generally in a moderately noisy location (e.g. business office, light traffic).
• Work frequently requires working near moving mechanical parts; occasionally requires exposure to fumes or airborne particles and exposure to the risk of electrical shock.

ACKNOWLEDGEMENTS

1. Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.
2. Employment is contingent upon successful completion of background/screening.
3. Douglas County participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each applicant’s Form I-9 to confirm work authorization. All candidates who are offered employment must complete Section 1 of the Form I-9 along with the required proof of their right to work in the United States and proof of their identity prior to starting employment. Please be prepared to provide required documentation as soon as possible after the job offer is made.
4. This job description indicates, in general, the nature and levels of work, knowledge, skills, abilities and other essential functions expected of the incumbent. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Incumbent may be asked to perform other duties as required.