Service Desk Assistant: Entry-Level Tech & Admin

Calvert County, MD; Prince Frederick (MD); On-site; USD 39,000 - 45,000; Part time

Job summary

Calvert County Government's Department of Technology Services seeks an entry-level administrative/technical support specialist for the Service Desk. The role includes troubleshooting basic computer issues, documenting findings, and logging incidents and service requests in ServiceNow, along with front-desk duties.

Under close supervision, you will perform general office tasks, handle calls and visitors, manage mail, maintain personnel files, and assist with data entry and document preparation.

Qualifications

• High School diploma or GED required.
• No prior experience required.
• Pre-employment background checks may apply.

Responsibilities

• Receives and assists visitors to the office; directs them to appropriate staff.
• Receives, screens, and refers telephone calls; transfers or refers calls to appropriate staff.
• Receives and routes mail; directs items to other staff or County offices as appropriate.
• Maintains staff personnel files including training records.
• Performs data entry into computer databases and other record systems.
• Produces letters, memos, and reports; proofreading for grammar and format.
• Operates copying or office equipment as needed.
• Performs a variety of routine office tasks.
• Perform related work as required.

Skills

Basic computer knowledge

Keyboard proficiency

Learn office procedures

Customer service

Education

High School diploma or GED

Tools

ServiceNow

Photocopy machine

Office printer

Job description

Calvert County Government's Department of Technology Services seeks an entry-level administrative/technical support specialist for the Service Desk. The role includes troubleshooting basic computer issues, documenting findings, and logging incidents and service requests in ServiceNow, along with front-desk duties.

Under close supervision, you will perform general office tasks, handle calls and visitors, manage mail, maintain personnel files, and assist with data entry and document preparation.