Temporary IT Service Desk Associate - In-Office

COCONINO COUNTY, AZ

Flagstaff (AZ)

On-site

USD 15,000 - 22,000

Full time

9 days ago

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Job summary

COCONINO COUNTY, AZ in Flagstaff is seeking an IT Support Assistant for in-office, part-time work (19 hours/week) to assist county staff with basic tech support and setup. You will handle tickets, perform light troubleshooting, and help manage computers and peripherals according to established IT procedures.

A CJIS fingerprint and background clearance must be completed within 90 days of employment and maintained throughout the assignment.

Qualifications

High school diploma or GED required.
One year of experience in computer technical support or equivalent.
CJIS fingerprint and background clearance within 90 days of employment.
In-office, part-time position (19 hours/week).

Responsibilities

Provides telephone, remote, and in-person technology support to County employees.
Creates and updates support tickets, documents work performed and escalates issues.
Performs basic troubleshooting of computers, software, printers, and related technology equipment.
Assists with the setup, configuration, deployment, and replacement of computers and peripherals.
Installs approved end-user software and assists employees with basic use of County technology.
Assists with IT asset management activities, including inventory, deployment, collection, and decommissioning.
Maintains accurate records, inventories, logs, and other documentation.
Works collaboratively with Service Delivery and other IT staff to support customer needs.