IT Specialist / Help Desk Technician | Rochester | Onsite

Sutherland Company; City of Rochester (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Sutherland is seeking an IT Help Desk Specialist for our Rochester, NY office. You will provide frontline support for desktops, laptops, and mobile devices, troubleshoot infrastructure issues, and help maintain user accounts and IT services.

The role requires 1–2 years of experience in corporate IT environments, plus knowledge of DNS/DHCP/GPO and related tools. On-site work is expected with opportunities to grow technical skills.

Qualifications

• Computer science or related degree required; A+ certification is a strong plus.
• Experience with core IT infrastructure concepts and tools (DNS, DHCP, GPO, network troubleshooting).
• Familiarity with SCCM, Active Directory, Exchange and PowerShell is preferred.

Responsibilities

• Deliver world‑class support for desktops, laptops, and mobile devices.
• Troubleshoot core infrastructure and assist ramp activities for new/existing business.
• Document and repair hardware/software; manage user accounts and permissions.

Skills

DNS

DHCP

GPO

Network troubleshooting

Education

Bachelor's degree in Computer Science or related field

Tools

SCCM

VMware

Active Directory

Exchange

Network +

Imaging platforms

PowerShell

Job description

Company Description:

About Sutherland:

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Job Description:

Sutherland is looking to hire an ITHelp Desk Specialistfor our Rochester, NY office.

As an IT Specialist you will get to:

• Deliverof world-class customer support and service in the maintenance and repair of desktops, laptops, and mobile devices.
• Support the troubleshooting and maintenance of core infrastructure. Assist in the ramp activity of new and existing business, and champions the relationships between the IT department and our Service Delivery programs.
• Maintain, analyze, troubleshoot, and repair desktop and laptop computer systems: Computer peripherals and various mobile devices (phones and tablets) running Android, Apple and Microsoft operating systems.
• Document, maintain, repair, upgrade or replace hardware and software for laptop an d desktop systems and Support and troubleshoot user account information including rights, security, user groups, and email accounts.
• Be the point of contact: the ideal candidate will use the guidance of company policy, information security, IT department leadership and professional experience to creatively deliver support and solutions to our user base, while providing a positive customer experience.
• Strengthen relationships: assist SMEs, Technical Communications Officers, and all functional IT groups in the build-out, ongoing support, critical incidents, and ramp down of all Service Delivery programs in the site and organization, as well as some corporate employee and remote support.
• Work alongside service delivery, and other IT team members to move/add/change service delivery programs, and constantly investigate into process improvement opportunities.

Qualifications:

Our most successful candidates will have:

• Computer science or related degree(s) - A+ certification
• Additional certifications or experience in SCCM, VMWare, Active Directory, Exchange, Network +, various imaging platforms, desktop/image engineering, project management, ITIL Foundation, scripting/batch files and PowerShell are a major plus
• No less than 1-2years of practical experience supporting corporate technology infrastructure, with working knowledge of concepts such as DNS, DHCP, GPO and various network troubleshooting tools
• Able to work onsite at our RochesterSite.
• Open availability

Additional Information:

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.