Temporary Helpdesk Support Technician

Catlin Gabel School; Portland (OR); On-site; USD 68,770,000 - 74,501,000; Full time

Job summary

Catlin Gabel School is seeking a Temporary Helpdesk Support Technician to provide friendly, first-line technology support for students, educators, staff, families, and guests. This full-time temporary role lasts approximately 4-6 months, with potential extension, and is not benefit-eligible.

You will work across the campus, moving between walk-up support, tickets, device setup, classrooms, and events, under the guidance of the Technology team.

Qualifications

• Entry-level tech support experience is helpful but not required.
• Familiarity with macOS/iOS and Windows systems is a plus.
• Basic hardware and connectivity knowledge is beneficial.

Responsibilities

• Provide first-line helpdesk support in person, by tickets, phone, email, or remote tools.
• Set up and maintain devices, assist with software deployment, and track assets.
• Configure classrooms, meeting, and event tech; support AV and presentation gear.

Skills

Customer service

Problem solving

Communication

Organizational skills

Curious learner

Tools

Google Workspace

Microsoft Office 365

Windows

macOS/iOS

Job description

About this position

Department: Technology | Reports to: Associate Director, Technology | Hiring Pay Range: $24-$26/hour FTE: 1.0, Full-Time, Temporary (Approximately 4-6 Months), Not Benefit-Eligible | FLSA: Hourly, Overtime Eligible | EEO: 3

WHO WE ARE

Catlin Gabel is an independent, progressive school (preschool-grade 12) whose mission is to foster compassionate and curious citizens of the world by inspiring in every student a love of learning and the courage to take responsible action. The school is located in the southwest hills of Portland, OR on a 67-acre wooded campus. All team members are an integral part of the student experience and are expected to uphold our core values of Kindness, Integrity, and Inclusion in all that they do.

Catlin Gabel School is an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, or any other protected characteristic under federal, state, or local law. If you have any questions, please reach out to [e-mail] .

The Technology team supports the systems, devices, classrooms, and people that make teaching, learning, and School operations possible. We value responsive service, clear communication, curiosity, reliable follow-through, and collaborative problem-solving.

THE ROLE

Catlin Gabel School is seeking a Temporary Helpdesk Support Technician to provide friendly, first-line technology support for students, educators, staff, families, and guests. This is an entry-level opportunity for someone who enjoys helping people, is curious about technology, and is eager to jump in and learn in a dynamic school environment.

This is a full-time temporary role expected to last approximately 4-6 months, with the possibility of extension based on School needs. You will move between walk-up support, helpdesk tickets, device setup, classrooms, and events, with support from an experienced Technology team. We are looking for someone who brings a service mindset, dependable follow-through, curiosity, and a willingness to pitch in wherever needed.

WHAT YOU'LL DO

The Temporary Helpdesk Support Technician reports to the Associate Director, Technology and is responsible for:

• Deliver Responsive Helpdesk & End-User Support:Provide first-line support in person and through tickets, phone, email, and remote tools; troubleshoot common device, software, printing, connectivity, and access issues; and communicate clearly with users.
• Support Devices, Software & Technology Operations:Set up and maintain devices, assist with software deployment and routine configuration, coordinate basic repairs, and help maintain accurate hardware, software, and loaner records.
• Support Classroom, Meeting & Event Technology:Set up, test, troubleshoot, and break down audiovisual and presentation technology and respond to support needs across campus.
• Document, Learn & Contribute to Team Operations:Record requests and resolutions, update help documentation, research unfamiliar issues, protect confidential information, and work collaboratively with the Technology team.

WHO YOU ARE & KEYS TO SUCCESS

To be successful in this role, you will excel in these areas:

• Service-Oriented Communicator: You are patient, approachable, and able to explain technical issues clearly to users with different levels of technical experience.
• Curious Problem-Solver: You try reasonable next steps, ask good questions, and know when to elevate an issue.
• Reliable & Organized: You manage multiple requests, document work carefully, and follow through.
• Eager Learner: You are curious, open to feedback, willing to learn new systems, and comfortable asking questions.
• Collaborative & Discreet: You work well with others and handle sensitive information appropriately.

Some prior technology support, helpdesk, desktop support, customer service, or comparable hands-on experience is helpful but not required. Basic familiarity with macOS/iOS/iPadOS, Windows, Google Workspace, Microsoft Office 365, computer hardware and peripherals, or basic wired/wireless connectivity is a plus. Relevant coursework, technical training, or certifications are welcome but not required.

WHAT ELSE YOU SHOULD KNOW

This is a full-time temporary, hourly position expected to last approximately 4-6 months, with the possibility of extension based on School needs. The position is not benefit-eligible. The typical schedule is Monday-Friday, approximately 8:00 a.m.-4:30 p.m., with occasional evening or weekend work possible based on support needs.

The role works across Catlin Gabel's 67-acre campus and requires regular movement among buildings, frequent computer and equipment work, and occasional lifting or moving of technology equipment weighing up to 50 pounds.