Temporary Help Desk Specialist: Swift IT Support & Escalation

Loma Linda University Health; Loma Linda (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Loma Linda University Health is seeking a Help Desk Specialist to assist customers with initial inquiries and trouble reports. You will investigate and resolve software/hardware issues or escalate to appropriate staff, and collaborate with desktop support to manage end-user hardware and software purchases and tracking.

The role may require additional duties as needed. Applicants should have an Associate's degree or equivalent technical experience; higher education support experience is strongly

Qualifications

• Associate's Degree required; experience may be considered in lieu of degree.
• Minimum two years of technical experience preferred; minimum one year required.
• Experience in higher education technical support strongly preferred.
• Ability to write reports, business correspondence, and procedure manuals.
• Proficient reading, writing, and speaking English; professional communication.

Responsibilities

• Provide initial response to customer inquiries and trouble reports.
• Investigate and resolve software and hardware issues or escalate to technical staff.
• Collaborate with desktop support to purchase and track hardware and software for end users.
• Perform other duties as needed.

Skills

Customer support

English communication

Report writing

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Troubleshooting

Hardware & software basics

Education

Associate's degree

Tools

Word

Excel

Outlook

PowerPoint

Job description

Loma Linda University Health is seeking a Help Desk Specialist to assist customers with initial inquiries and trouble reports. You will investigate and resolve software/hardware issues or escalate to appropriate staff, and collaborate with desktop support to manage end-user hardware and software purchases and tracking.

The role may require additional duties as needed. Applicants should have an Associate's degree or equivalent technical experience; higher education support experience is strongly