Help Desk Specialist

Loma Linda University Health; Loma Linda (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Loma Linda University Health is seeking a Help Desk Specialist to assist customers with initial inquiries and trouble reports. You will investigate and resolve software/hardware issues or escalate to appropriate staff, and collaborate with desktop support to manage end-user hardware and software purchases and tracking.

The role may require additional duties as needed. Applicants should have an Associate's degree or equivalent technical experience; higher education support experience is strongly

Qualifications

• Associate's Degree required; experience may be considered in lieu of degree.
• Minimum two years of technical experience preferred; minimum one year required.
• Experience in higher education technical support strongly preferred.
• Ability to write reports, business correspondence, and procedure manuals.
• Proficient reading, writing, and speaking English; professional communication.

Responsibilities

• Provide initial response to customer inquiries and trouble reports.
• Investigate and resolve software and hardware issues or escalate to technical staff.
• Collaborate with desktop support to purchase and track hardware and software for end users.
• Perform other duties as needed.

Skills

Customer support

English communication

Report writing

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Troubleshooting

Hardware & software basics

Education

Associate's degree

Tools

Word

Excel

Outlook

PowerPoint

Job description

*** This is a Temporary Position from 9/28/2026 to 12/24/2026 ***

Job Summary

The Help Desk Specialist assists customers by providing initial response to customer inquiries and trouble reports. Investigates and resolves software and hardware issues or escalates to appropriate technical staff. Works with the desktop support group to purchase and track hardware and software for end users. Performs other duties as needed.

Education and Experience

Associate's Degree required. Experience may be considered in lieu of degree. Minimum two years of technical experience preferred. Minimum one year of experience required.

Knowledge and Skills

Experience in higher education technical support role strongly preferred. Able to write reports, business correspondence, and procedure manuals. Able to read, write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications

None.

Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.