Help Desk Technician: Accelerate IT Support

Universal Hospital Services Inc.; Las Vegas (NV); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Excellent health benefits

401(k) with company match

Education and training center

Job summary

Universal Hospital Services Inc. is seeking a Help Desk professional to manage day-to-day operations for the Valley Health System Help Desk. You will document calls, track resolutions, and strive for first-call resolution to ensure reliable user support across the VHS network.

The ideal candidate has an associates degree or equivalent experience, plus 2–5 years of desktop and network support in a help desk setting. Healthcare experience is preferred but not required.

Qualifications

• Associates degree or equivalent work experience in computer science or related field.
• Certification as a computer maintenance/repair professional or equivalent.
• Two to five years of basic desktop and network technical support experience in a help desk role.
• Proficient in troubleshooting telephone and desktop equipment systems.

Responsibilities

• Oversee day-to-day operation of the Valley Health System Help Desk.
• Document calls and problem resolutions, aiming for first-call resolution.
• Ensure timely and accurate record-keeping and user communication.

Skills

Desktop support

Phone support

Troubleshooting

Network basics

Education

Associates Degree in computer science or related field

Certified professional in computer maintenance and repair

Equivalent work experience

Job description

Universal Hospital Services Inc. is seeking a Help Desk professional to manage day-to-day operations for the Valley Health System Help Desk. You will document calls, track resolutions, and strive for first-call resolution to ensure reliable user support across the VHS network.

The ideal candidate has an associates degree or equivalent experience, plus 2–5 years of desktop and network support in a help desk setting. Healthcare experience is preferred but not required.