Temporary Guest Services Agent - Flexible Hours & Perks

The Ned; New York (NY); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Medical, Dental, Vision

Company Paid Life

3% 401k match

Referral bonus

Career development

Flexible work schedules

Discounted family rates

Family meals

Two weeks vacation

Job summary

The Ned NoMad in New York City is seeking a Temporary Guest Services Agent to join the Front Office team. You will greet guests, handle inquiries, and ensure seamless service in a fast-paced environment.

This role requires a friendly, detail-oriented communicator with a high-school diploma and some hotel experience. You must be flexible to work evenings, weekends, and holidays, and you will use Opera PMS and other property systems daily.

Qualifications

• High-School diploma or GED required.
• Minimum six months hotel or related experience preferred.
• Excellent organizational skills and ability to multitask.
• Excellent communication skills both written and verbal.
• Must be able to handle problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to maintain confidentiality of information.
• Must be able to work a flexible work schedule including evenings and weekends.
• Experienced with hotel software such as Opera PMS, KnowCross, Alice, Micros.

Responsibilities

• Answer every call in a timely, courteous, and gracious manner, always maintaining a professional demeanor.
• Create a friendly, comfortable, and helpful atmosphere for guests that demonstrates the highest standards for gracious hospitality.
• Handle guest and member inquiries in a prompt and courteous manner, whether personally or by directing the guest or member to the appropriate department or personnel.
• Possess knowledge of all hotel and club services, membership options, facilities, outlet operating hours and amenities.
• Must possess a full knowledge of menu items, their ingredients, potential allergy information and preparation techniques.
• Knowledgeable in both areas of the Front Desk, Concierge, and Reservations in the PMS.
• Be able to assist guests with package deliveries, Lost & Found inquiries, billing, availability, and service recoveries.
• Additional duties as assigned by the Front Office Manager, Night Manager or Assistant Front Office Manager.
• Must be able to work a flexible work schedule, including evenings, weekends, overnights, and holidays.

Skills

Communication skills

Customer service

Problem solving

Multitasking

Confidentiality

Flexible schedule

Education

High-School diploma or GED

Tools

Opera PMS

KnowCross

Alice

Micros

Job description

The Ned NoMad in New York City is seeking a Temporary Guest Services Agent to join the Front Office team. You will greet guests, handle inquiries, and ensure seamless service in a fast-paced environment.

This role requires a friendly, detail-oriented communicator with a high-school diploma and some hotel experience. You must be flexible to work evenings, weekends, and holidays, and you will use Opera PMS and other property systems daily.