Part-Time Concierge: Elevate Guest Experience & Reservations

The Ned; New York (NY); On-site; USD 25,000 - 39,000; Part time

Job summary

The Ned NoMad is seeking a part-time Concierge to support the Front Office and assist guests and members with a variety of services in a busy luxury setting. You will handle check-ins, reservations, and information requests while collaborating with different departments to ensure a seamless experience.

We value proactive communicators who are guest-focused, detail-oriented, and capable of managing multiple tasks with discretion.

Qualifications

• One year hotel or related experience preferred.
• Excellent organizational skills and ability to multitask.
• Excellent communication skills both written and verbal.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to maintain confidentiality of information.
• Must be able to work a flexible work schedule including evenings and weekends.
• Able to handle a large volume of guest interactions in an efficient and courteous manner.
• Proficient in Microsoft Office, Internet, and other hotel programs (i.e. Opera PMS, KnowCross, Alice, Micros etc.).

Responsibilities

• Creating a friendly, comfortable, and helpful atmosphere for guests and members that demonstrates the highest standards of hospitality.
• Establish and maintain good communication and teamwork with colleagues and other departments.
• Possess knowledge of all hotel services, membership options, facilities, outlet operating hours and amenities.
• Checking guests in, ensuring they are assigned the type of room requested and taking their personal preferences into account when possible, setting up proper billing instructions/routing and processing.
• Checking guests out, ascertaining their satisfaction, collecting keys, posting relevant charges, accurately settling, and then presenting bill to guest.
• Providing guests with recommendations and information regarding activities, transportation, dining, and assisting them with reservations as needed and logging all requests in Alice or system.
• Input correct information/profile notes in appropriate fields (Profile notes, reservation notes, traces, alerts) to inform other departments of pertinent information.
• Assisting guests, members or third parties with special requests as needed.
• Understanding all aspects of the Front Office in the hotel's & Room Service Point of Sale system and Menu offerings.
• Understand all fire/safety procedures, including OSHA requirements, and provide necessary assistance to guests and employees in the event of an emergency.
• Additional duties as assigned by the Front Office Manager, Night Manager or Assistant Front Office Manager.

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem solving

Tools

Opera PMS

KnowCross

Alice system

Micros

Microsoft Office

Job description

The Ned NoMad is seeking a part-time Concierge to support the Front Office and assist guests and members with a variety of services in a busy luxury setting. You will handle check-ins, reservations, and information requests while collaborating with different departments to ensure a seamless experience.

We value proactive communicators who are guest-focused, detail-oriented, and capable of managing multiple tasks with discretion.