Temporary Financial Aid Call Center Assistant

Jacksonville State University; Jacksonville (AL); On-site; USD 25,000 - 35,000; Part time

Job summary

An established educational institution is seeking a Temporary Financial Aid Call Center Assistant to provide essential support to students navigating their financial aid process. This role involves making outbound calls, assisting students and families with inquiries, and ensuring high-quality customer service. The position requires strong communication skills and a commitment to helping others succeed in their academic journeys. Join a dynamic team dedicated to making a positive impact in the lives of students and their families in a supportive and flexible work environment.

Benefits

Flexible Work Hours

Family-Friendly Policies

Professional Development Opportunities

Qualifications

• One year of customer service experience required.
• High school diploma or equivalent required.

Responsibilities

• Making outbound calls to students regarding financial aid.
• Providing exceptional customer service via phone, email, or in person.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma or Equivalent

Tools

Banner Software

Job description

JSU has created innovative policies and programs that give our employees the freedom to focus on their families while advancing their careers.

Our policies also recognize the changing definitions of family - from blended families, adopted families, and same-sex domestic partnerships, to the demands of caring for aging parents.

Temporary Financial Aid Call Center Assistant

Apply now Job no: 497592
Work type: Temporary, Part Time
Location: Jacksonville, AL (Main Campus)
Categories: Staff

Department:

Office of Financial Aid

Requested Start Date:

May 15, 2025

Work Hours:

Monday - Friday 10:00 a.m. - 2:00 p.m.

Job Summary:

The Call Center Assistant position will be responsible for making outbound calls to students regarding their financial aid status and other enrollment initiatives throughout the year. This position will assist in answering incoming calls directed to the Call Center with high-quality customer service, and will direct any other inquiries to the appropriate department across campus. The Call Center Assistant will be available to assist students and parents in completing the FAFSA in the student computer lab. This position will report to the Call Center Supervisor.

Duties and Responsibilities:

• Making outbound calls to students and assisting in answering incoming calls directed to the Call Center
• Assist students and parents with the financial aid process, including, but not limited to assisting with the application process, assisting students with acceptance of federal aid through the Banner software program including the E-Sign process of federal loan promissory notes and required online entrance counseling.
• Provide exceptional customer service to students and families via phone, email, or in person
• Assists with resolving customer issues; responds to inquiries as appropriate
• Performs other duties as assigned by the Call Center Supervisor or Associate Director of Communications

Equal Employment Opportunity: Jax State is an Equal Employment and Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Advertised: Apr 25 2025 Central Daylight Time
Applications close:

JSU has created innovative policies and programs that give our employees the freedom to focus on their families while advancing their careers.

Our policies also recognize the changing definitions of family - from blended families, adopted families, and same-sex domestic partnerships, to the demands of caring for aging parents.

Temporary Financial Aid Call Center Assistant

Apply now Job no: 497592
Work type: Temporary, Part Time
Location: Jacksonville, AL (Main Campus)
Categories: Staff

Department:

Office of Financial Aid

Requested Start Date:

May 15, 2025

Work Hours:

Monday - Friday 10:00 a.m. - 2:00 p.m.

Job Summary:

The Call Center Assistant position will be responsible for making outbound calls to students regarding their financial aid status and other enrollment initiatives throughout the year. This position will assist in answering incoming calls directed to the Call Center with high-quality customer service, and will direct any other inquiries to the appropriate department across campus. The Call Center Assistant will be available to assist students and parents in completing the FAFSA in the student computer lab. This position will report to the Call Center Supervisor.

Duties and Responsibilities:

• Making outbound calls to students and assisting in answering incoming calls directed to the Call Center
• Assist students and parents with the financial aid process, including, but not limited to assisting with the application process, assisting students with acceptance of federal aid through the Banner software program including the E-Sign process of federal loan promissory notes and required online entrance counseling.
• Provide exceptional customer service to students and families via phone, email, or in person
• Assists with resolving customer issues; responds to inquiries as appropriate
• Performs other duties as assigned by the Call Center Supervisor or Associate Director of Communications

Required Minimum Qualifications:

• High school diploma or equivalent
• One year of customer service experience

Required Documents:

Cover Letter

Resume

Clery Notice: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, https://clerycenter.org/policy-resources/the-clery-act/ the Jacksonville State University Police provide information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at: https://www.jsu.edu/police/docs/cleryannualreport.pdf

Equal Employment Opportunity: Jax State is an Equal Employment and Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Advertised: Apr 25 2025 Central Daylight Time
Applications close:

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Work type

• Part Time 1
• Temporary 1

Locations

• Jacksonville, AL (Main Campus) 1

Categories

• Staff 1